Just joined from BE - ping spikes making gaming unplayable
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Re: Just joined from BE - ping spikes making gaming unplayable
05-06-2013 5:27 PM
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Quote from: Kelly What is your BT profile at? (from the BT speedtester?)
I think it's 4.5Mbps, based on this (from http://speedtest.btwholesale.com/):
Download speedachieved during the test was - 4.18 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :5.57 Mbps(DOWN-STREAM), 0.83 Mbps(UP-STREAM)
IP Profile for your line is - 4.5 Mbps
Thanks for digging into this. I discovered recently that although I'm ~2500m from the exchange, I have a direct connection (no nice fibre for me, possibly ever ). I doubt that's a factor, but thought I should mention it.
Re: Just joined from BE - ping spikes making gaming unplayable
05-06-2013 7:46 PM
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And apologies Froug for hijacking your thread - but I have the EXACT same problem with latency spikes (they aren't just small spikes too... they're constantly high pings between 90-300ms).
I've already made a support ticket and a representative called Luke has been helpful, but has been unable to solve the problem and suggested if it persists that you'd send an engineer round. Working literally 9-6 every day, such an option is a huge inconvenience to me, and I'm convinced my settings/profile/ traffic prioritisation is wrongly set as well.
All I want is to be able to play games (not just a specific title...) with-out lag. Hell I'd be happy with a consistent, stable 50ms if it were possible (Interleaving is already turned on too)!
I would seriously appreciate you having a look at them as this is starting to drag on!
Thanks
Re: Just joined from BE - ping spikes making gaming unplayable
06-06-2013 9:56 AM
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The key behavior for me is that latency is fine unless someone else starts downloading/streaming. At that point latencies go through the roof, and the fix seems to be to have the PN speed profile changed (to a lower value, if I understand what the admins have told me), which affects the traffic prioritisation.
Re: Just joined from BE - ping spikes making gaming unplayable
06-06-2013 10:09 AM
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What games are you playing? And pings/traces to none game websites show the variability? Can you cut and paste some of these results here for us to see?
Ex-Broadband Service Manager
Re: Just joined from BE - ping spikes making gaming unplayable
06-06-2013 10:40 AM
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Re: Just joined from BE - ping spikes making gaming unplayable
06-06-2013 12:02 PM
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Ex-Broadband Service Manager
Re: Just joined from BE - ping spikes making gaming unplayable
06-06-2013 7:35 PM
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Re: Just joined from BE - ping spikes making gaming unplayable
06-06-2013 8:15 PM
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Thanks for the help!
Re: Just joined from BE - ping spikes making gaming unplayable
08-06-2013 6:32 PM
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Re: Just joined from BE - ping spikes making gaming unplayable
08-06-2013 11:15 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Just joined from BE - ping spikes making gaming unplayable
10-06-2013 12:29 PM
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Are you connecting over a wired or wireless connection?
Re: Just joined from BE - ping spikes making gaming unplayable
25-07-2013 9:16 PM
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Re: Just joined from BE - ping spikes making gaming unplayable
26-07-2013 8:31 AM
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Re: Just joined from BE - ping spikes making gaming unplayable
26-07-2013 1:22 PM
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Re: Just joined from BE - ping spikes making gaming unplayable
26-07-2013 7:59 PM
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Thanks.
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