Just joined Plusnet, CATASTROPHICALLY slow and unreliable
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Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
23-06-2019 10:04 PM - edited 23-06-2019 10:05 PM
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Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
23-06-2019 10:13 PM
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Can you try your phone on a known working line such as a neighbour or borrow a phone?. You can also buy one from the likes of Argos for £7, it's useful to have one for fault finding or emergencies. No dial tone and slow broadband is a symptom of one of the pair of cables back to the exchange being disconnected.
Having said that, due to your distance from the exchange most people would find that the full possible 1-3Mbps speed unacceptable. I would recommend that if you are not to have years of frustratingly slow broadband that you upgrade to fibre.
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Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
23-06-2019 10:15 PM
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Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
24-06-2019 6:57 AM
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I totally agree with @Baldrick1 . Try the phone at a neighbours - if it is faulty, buy a new one and recheck your own line.
Have you been able to find the router statistics yet? It would still be interesting to see those, although as said, your distance from the exchange makes it unlikkely that you will get any acceptable speed over ADSL.
Is this the first time you have had broadband? If not, who were you with previously and what speed were you getting?
Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
24-06-2019 7:27 AM - edited 24-06-2019 7:28 AM
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Had broadband in old home in Surrey - totally different circumstances - was getting 3-4 Mbps, streaming TV, downloading software to PC quickly and with no bother.
OK, I'm not a heavy user, but my old broadband gave me everything I needed, and I assumed broadband here would do the same.
Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
24-06-2019 7:28 AM
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Maybe I'm going mad, or blind, or both - but unable to see how to get router stats.
Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
on 24-06-2019 7:37 AM - last edited on 24-06-2019 9:25 PM by Strat
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@johnwilliamchew wrote:
Just moved into the house
Without giving your actual address, where are you now? First half of postcode will do.
Moderator's note by Dick (Strat): Quote fixed.
Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
24-06-2019 7:40 AM
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Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
24-06-2019 7:40 AM
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Does this help? https://www.plus.net/help/broadband/router-user-guides/
Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
24-06-2019 7:42 AM - edited 24-06-2019 7:44 AM
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OK, that sounds like the Barnsley area to me - full postcode?
What telephone exchange are you on?
Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
24-06-2019 7:53 AM
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I think these are the ones you want:-
- Data Rate 736/608
- Max Data Rate 868/556
- Noise Margin 10.0/6.1
- Line Attenuation 31.5/57
- Data Sent/Received 52.2M/358.2M
Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
24-06-2019 7:54 AM
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Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
24-06-2019 8:22 AM
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was the number?
Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
24-06-2019 8:25 AM - edited 24-06-2019 8:26 AM
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Re: Just joined Plusnet, CATASTROPHICALLY slow and unreliable
24-06-2019 8:40 AM
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@johnwilliamchew wrote:
S71 3NW - it's a Barnsley number.
Don't know the area that well, but you certainly look 'out in the sticks'.
To be honest, if you can afford it, I would suggest you ask PN what the best offer is they can do for you on Fibre. The details you gave from the availability checker suggest you should get a reasonable speed that way,
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