Just half a meg more
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Re: Just half a meg more
28-05-2013 4:40 PM
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Re: Just half a meg more
28-05-2013 4:44 PM
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Re: Just half a meg more
28-05-2013 4:49 PM
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Went to members center and found this, what exactly does this mean.
How does one delete a post, as my avatar says I am a PC dummie!!!!!!!!
Re: Just half a meg more
28-05-2013 5:02 PM
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Is 2.75 reported by the page in Member's area, or by the TG582N router?
If you still have your BT business hub, I suggest you give that a try but it sounds like you need some help to set it up with your Plusnet username and password?
Re: Just half a meg more
28-05-2013 5:11 PM
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Quote from: robert1935 the manager ... had personally changed me over to ADSL2+, but it would take approx 5 days for it to become effective.
So will keep my fingers crossed.
What does the modem say today ? still "DSL Type: ITU-T G.992.1" ?
Re: Just half a meg more
28-05-2013 6:15 PM
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I just can not get my head round all the different graphs that seem to give conflicting info, when I was with BT as I have said before I had speeds of 3.5 and over regular. and when I first started with Plusnet I was very happy 3.3+ constant, so what's happened.
PN promised me the same speeds as BT....hasn't happened PN told me 3 times I was ADSL2+.... I aren't. on 3 separate occasions I was told that tweaks had been applied to increase the speeds...hasn't happened. as I said I am waiting for the email to arrive to tell me that I have been changed over to ADSL2+, should I HOLD MY BREATH.
Re: Just half a meg more
28-05-2013 6:21 PM
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Re: Just half a meg more
28-05-2013 7:33 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Just half a meg more
28-05-2013 11:13 PM
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Re: Just half a meg more
29-05-2013 1:03 PM
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Tickets are our written queries - we don't use emails as they're not saved on your account (whereas your ticket history is). Having said that though, you should have been receiving updates to your email address saying that your ticket has been updated?
Either way, if you visit the link Strat posted above you should be able to see all your tickets on the account and comment or return to our support team the ones that are still open.
Hope that helps.
Re: Just half a meg more
29-05-2013 1:20 PM
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I think the previous misinformation and lack of communication is causing a lack of trust and confidence, which could easily be remedied with just a little help.
Re: Just half a meg more
29-05-2013 1:31 PM
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The order was placed on Sunday as stated, however while the service has been moved to 21CN it's at ADSL speeds. I'm not sure whether moving to ADSL2+ would make any difference given the current speeds but would be willing to place the order if you wish - bear in mind though that any speed increase is likely to be extremely minimal on top of what's being received already. It would complete tomorrow though if placed today.
@Robert1935 please let us know if you'd like to go ahead with this given the above?
Re: Just half a meg more
29-05-2013 2:16 PM
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Quote The order was placed on Sunday as stated, however while the service has been moved to 21CN it's at ADSL speeds
Hang on a minute, I've just come to this thread and reading through from start to finish, something here doesn't make sense
Back at http://community.plus.net/forum/index.php/topic,115276.msg993597.html#msg993597 did we not have a BT speedtest that showed he was already on 21CN according to the IP Profile ?
The router stats at http://community.plus.net/forum/index.php/topic,115276.msg993617.html#msg993617 tend to indicate he was already on an ADSL1 profile.
I wouldn't have thought the provisioning would change from 20CN to 21CN ( and certainly not back from 21CN to 20CN!! ) on a migration from BT to PlusNet. Maybe the profile could have changed from ADSL2+ to ADSL1 but I would have thought it was just a routing change.
@Robert1935, I would suggest ( as others have before ) that you get the BT Business hub configured and connected before anything else is changed. It's quite posible that it will make a significant improvement.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Just half a meg more
29-05-2013 2:29 PM
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I have the BT hub in front of me now, it is a 2701HGV-C but not sure how to unlock it.
Regards Bob
Re: Just half a meg more
29-05-2013 2:33 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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