Just half a meg more
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- Re: Just half a meg more
Re: Just half a meg more
26-05-2013 3:57 PM
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Re: Just half a meg more
26-05-2013 4:34 PM
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I have just contacted PN and spoke with a very obliging gentleman, who informed me that I was on ADSL2+ but he would tweak something or other to get me above 3+meg.
He came back 2mins later, good news Mr Walder your speed should now be constant above 3+megs, give it 15mins and then check your speeds, which I did, guess what it showed a speed of 2.3meg, checked it 15 mins later, hooray an improvement 2.46megs.
Guess I shall be looking again for another ISP.
Re: Just half a meg more
26-05-2013 6:52 PM
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That said, I couldn't see anything particularly bad in the router stats you posted, and the speed is already close to the expected speed for the 55.5 dB line attenuation. You say the speed increases after telephoning Plusnet tend to only last a few days - ideally the ADSL should be able to remain connected at the same speed for longer than that, but the uptime of 4 days in the stats isn't too bad, not really a problem in itself, especially on a long line.
Re: Just half a meg more
26-05-2013 7:27 PM
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Quote from: robert1935 I have just contacted PN and spoke with a very obliging gentleman, who informed me that I was on ADSL2+
Something is not right here !
Your earlier modem stats said -
That says "DSL Type: ITU-T G.992.1" which is the original up to 8Mb ADSL and NOT ADSL2 !
You can check that on Wikipedia - http://en.wikipedia.org/wiki/G.992.1
Several possibilities -
1) It is possible that Plusnet (or BT) have inadvertently provisioned you on ADSL on 21CN.
That is to say the exchange is forcing your connection to plain ADSL even though the exchange is ADSL2 capable.
2) Perhaps your modem WAN settings are set only to "G.DMT" therefore is not allowing auto connection to higher protocols.
3) Perhaps the PN support guy was talking nonsense !
Try phoning again, and point out that your modem says the DSL type is "G.992.1"
For ADSL2 you should look out for DSL type "G.992.3", or ADSL2+ should be "G.992.5"
Re: Just half a meg more
26-05-2013 8:27 PM
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Contacted PN, they checked and said I was on ADSL2+, I insisted on speaking with the manager, who said he would do an in depth test of my line !!!!!
Came back two minutes later and apologized it seems I was not on ADSL2+ after all he assured me that he had attended to my complaint and had personally changed me over to ADSL2+, but it would take approx 5 days for it to become effective. So will keep my fingers crossed.
Thanks once again.
Regards Bob
Re: Just half a meg more
26-05-2013 8:56 PM
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I just hope your sync speed goes up after the ADSL2+ switch over !.
It should do, maybe just enough to get your extra half meg.
Using your line attenuation as input to the Kitz ADSL speed calculator
You can see the possible speeds for the different ADSL types -
Re: Just half a meg more
27-05-2013 9:30 AM
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One thing to note is that the noise margin will vary during the day, it is normally lower during the evening. When your router syncs it negotiates with the exchange the best speed possible with a target noise margin which is usually 6, as the sync speed decreases the noise margin increases. You can use that to your advantage: at the time you posted the stats the noise margin was 6.8, if you'd restarted the router at that time it's likely that the noise margin would have dropped back to 6 and the sync speed risen. We usually recommend that you resync during the daytime (between 10 am and 3pm is ideal) to get the best speed.
If you are going to do restarts of the modem you need to be careful that the exchange doesn't see this as extra instability and slow you down even more in an attempt to make the line more stable. To avoid this:
- Go in to the router interface and click disconnect first
- Now power off the router
- Leave it for a few minutes before powering up again
- Don't do multiple restarts in quick succession - best to stick to once in any hour to be safe
If you could post the stats again after you've restarted the router during the daytime that might tell us a little more.
You've said that the router is in the master socket, are there any other sockets and are they in use?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Just half a meg more
27-05-2013 10:28 AM
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Thanks for the reply, I checked my speeds a couple of times first thing this morning, they were 2.4 and 2.69, not enough to work my TV.
I read your post and tried a modem disconnect the way you said, restarted the modem, checked the speeds and.... 3.13 and an hour later 3.4, and my TV works great.
I know what I have done, and I know why I did it (cos you told me to) but I don't know what has happened to increase the speeds, and will it be only temporary ? just checked speeds DOWN to 2.79.
Thanks
Regards Bob
PS....My stats as of now
Re: Just half a meg more
27-05-2013 10:48 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Just half a meg more
27-05-2013 2:57 PM
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The TG582N uses a broadcom chipset. If you previously had a BT home hub 2 type B, or 3 type A, these use a Lantiq/Infineon based chipset. Therefore, I wouldn't be surprised if those particular home hubs connected at a tad higher speed to the exchange, or just held sync more consistently, than you are currently experiencing with the TG582N.
I had a similar experience where PlusNet was adamant I was on ADSL1 but my router said I was on ADSL2+ a few years ago. I got higher speeds with ADSL2+ too, about 6.5mbps with my BT biz hub 2700HGV.
Re: Just half a meg more
27-05-2013 4:38 PM
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You maybe right about the BT hubs, my friend who is a BT engineer gave me a BT business hub which I used with my BT broadband, that gave me speeds of 3.5 to 3.79. when I used the home hub my speeds were 2.97 to 3.15
I still have the BT hub, wish it would work with Plusnet. Funny about PN staff they argued adamantly that I was on ADSL2+, it was only on what members told me on this forum that I was able to quote numbers at them, so that they at least thought I knew what I was talking about. and backed down.
Regards Bob
Re: Just half a meg more
27-05-2013 4:50 PM
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Re: Just half a meg more
28-05-2013 2:01 PM
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Went to members center and found this, what exactly does this mean.
dick:green Phone number removed from a public forum.
Re: Just half a meg more
28-05-2013 2:50 PM
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I would run a BT wholesale speed test, to compare. After completing the basic test, run the Further Diagnostics test. Just enter your phone number.
http://speedtest.btwholesale.com/
If you still have your BT 270xHGV business hub, I suggest you give that a try.
Re: Just half a meg more
28-05-2013 3:32 PM
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