Just had a hour outage (Weds 26 March - 19.45 - 20.45) was it just me, MK area
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Re: Just had a hour outage (Weds 26 March - 19.45 - 20.45) was it just me, MK area
27-03-2014 10:09 AM
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Re. my upstream.....
Whom should I ask, and just for my information, why?
Edit. Also..... should I be worried if someone from Colombia is trying to ping my router as AndyH believes is happening.
jim:quote
Re: Just had a hour outage (Weds 26 March - 19.45 - 20.45) was it just me, MK area
27-03-2014 10:10 AM
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Re: Just had a hour outage (Weds 26 March - 19.45 - 20.45) was it just me, MK area
27-03-2014 10:19 AM
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If it isn't picked up here you could raise a ticket https://www.plus.net/wizard/?p=wizard&page=22883&wizard_id=38
Regarding pings - I wouldn't bother I get them all the time
@AndyH - he was cut off as the IP address changed
Re: Just had a hour outage (Weds 26 March - 19.45 - 20.45) was it just me, MK area
27-03-2014 10:25 AM
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Last evening I had to restart my router to regain access, and this morning I was able to regain access simply by clicking DISCONNECT and then CONNECT. In the event log I see a number of these (3 this morning)
PPP link down (Internet) [46.208.64.6]
Two odd things I have noticed (among other I may not have noticed)....
When the connection to the Internet drops so I can't see webpages, my Logitech Touch is somehow able to continue to play internet radio through mysqueezebox.com (May be this is the buffer playing?)
If I let windows diagnostics investigate the problem it tells me my computer is properly configured and maybe there is a problem at the address I'm trying to reach (eg BBC.co.uk)
All very odd.
Re: Just had a hour outage (Weds 26 March - 19.45 - 20.45) was it just me, MK area
27-03-2014 10:26 AM
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Re: Just had a hour outage (Weds 26 March - 19.45 - 20.45) was it just me, MK area
27-03-2014 10:26 AM
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Re: Just had a hour outage (Thurs 27 March - 19.45 - 20.45) was it just me, MK area
27-03-2014 10:38 AM
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Quote from: AndyH
Quote from: Bob They did, our oncall engineers were notified pretty sharpish. Unfortunately it took us a while to get the status feed updated
I think as soon as a major networking issue like that happens (even outside of office hours), one of the first things that should be done is that someone updates the status feed and puts something on Twitter.
That's the intention. We failed to deliver on this last night though, sorry.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Just had a hour outage (Weds 26 March - 19.45 - 20.45) was it just me, MK area
27-03-2014 10:46 AM
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I've had to disconnect/reconnect three times since my first post in this thread.
I don't know if it helps anyone advise me but this is my router event log for the last few minutes.
Mar 27 10:35:48 PPP link up (Internet) [87.112.221.247]
Info Mar 27 10:35:48 FIREWALL event (1 of 2): deleted rules
Info Mar 27 10:35:48 PPP CHAP Receive success (Internet)
Info Mar 27 10:35:47 PPP CHAP Receive challenge from rhost PTW-AG02 (Internet)
Info Mar 27 10:35:47 PPP CHAP Receive challenge from rhost bras-red6.mr-dh (Internet)
Info Mar 27 10:35:27 FIREWALL event (1 of 1): modified rules
Info Mar 27 10:35:27 FIREWALL event (1 of 1): created rules
Warning Mar 27 10:35:27 PPP link down (Internet) [31.185.242.160]
Info Mar 27 10:34:23 CONFIGURATION saved by TR69
Warning Mar 27 10:34:04 IDS scan parser : tcp port scan: 176.34.103.98 scanned at least 10 ports at 31.185.242.160. (1 of 1) : 176.34.103.98 31.185.242.160 40 78 TCP 9000->52281 [...R..] seq 1610304864 ack 0 win 0
Info Mar 27 10:33:43 FIREWALL event (1 of 3): modified rules
Info Mar 27 10:33:43 FIREWALL event (1 of 3): created rules
Warning Mar 27 10:33:42 PPP link up (Internet) [31.185.242.160]
Info Mar 27 10:33:42 FIREWALL event (1 of 2): deleted rules
Info Mar 27 10:33:42 PPP CHAP Receive success (Internet)
Info Mar 27 10:33:42 PPP CHAP Receive challenge from rhost PCL-AG07 (Internet)
Info Mar 27 10:33:41 PPP CHAP Receive challenge from rhost bras-red6.mr-dh (Internet)
Info Mar 27 10:33:19 PPP CHAP Receive challenge from rhost bras-red6.mr-dh (Internet)
Warning Mar 27 10:33:13 PPP link down (Internet) [87.114.185.84]
Re: Just had a hour outage (Weds 26 March - 19.45 - 20.45) was it just me, MK area
27-03-2014 10:51 AM
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I have no idea why
Do you have a different router you can try
Just spotted this
Info Mar 27 10:34:23 CONFIGURATION saved by TR69
I have never seen that on my router log so I wonder if that is something to do with it
Re: Just had a hour outage (Weds 26 March - 19.45 - 20.45) was it just me, MK area
27-03-2014 11:00 AM
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I do have another router, but it's the one that was replaced last week after experiencing this kind of problem for a while.
I spent some time on the phone to a PlusNet agent and as a result the router was replaced. However it does not seem to have resolved the problem.
Re: Just had a hour outage (Weds 26 March - 19.45 - 20.45) was it just me, MK area
27-03-2014 11:22 AM
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Where about's in the country are you? Your BRAS appears to be 21CN-BRAS-RED6-MR-DH
Re: Just had a hour outage (Weds 26 March - 19.45 - 20.45) was it just me, MK area
27-03-2014 11:30 AM
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Quote from: AndyH Where about's in the country are you? Your BRAS appears to be 21CN-BRAS-RED6-MR-DH
I'm in Mossley. Postcode area OL5
Re: Just had a hour outage (Weds 26 March - 19.45 - 20.45) was it just me, MK area
27-03-2014 11:45 AM
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Quote from: Oldjim <snip>
Just spotted this
Info Mar 27 10:34:23 CONFIGURATION saved by TR69
I have never seen that on my router log so I wonder if that is something to do with it
I have seen this quite often, when the connection drops, as can be seen in my support thread(s)
It seems that your not finding it's trigger on your line
From what I have seen so far, I do not think it is anything to be concerned about.
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