Just had a hour outage (Weds 26 March - 19.45 - 20.45) was it just me, MK area

[#1]

Thank you Jim. I was responding to a request from AndyH in respect of difficulties in the last 24 hours.
Re. my upstream.....
Whom should I ask, and just for my information, why?
Edit. Also..... should I be worried if someone from Colombia is trying to ping my router as AndyH believes is happening.
jim:quote

[#2]

@ anotherbob - When you say you were cut off, did you mean you lost wireless connectivity to your router? Your router stats show you've been connected  to the internet for 14 hrs 40 mins.

[#3]

Having a higher upstream is just nice - it will about double - for sending emails etc.
If it isn't picked up here you could raise a ticket https://www.plus.net/wizard/?p=wizard&page=22883&wizard_id=38
Regarding pings - I wouldn't bother I get them all the time
@AndyH - he was cut off as the IP address changed

[#4]

What I meant was that I could not connect to the Internet.
Last evening I had to restart my router to regain access, and this morning I was able to regain access simply by clicking DISCONNECT and then CONNECT. In the event log I see a number of these (3 this morning)
PPP link down (Internet) [46.208.64.6]
Two odd things I have noticed (among other I may not have noticed)....
When the connection to the Internet drops so I can't see webpages, my Logitech Touch is somehow able to continue to play internet radio through mysqueezebox.com (May be this is the buffer playing?)
If I let windows diagnostics investigate the problem it tells me my computer is properly configured and maybe there is a problem at the address I'm trying to reach (eg BBC.co.uk)
All very odd.

[#5]

It will probably just be a hijacked machine at the other end searching for other machines to hijack - I get loads of these every day.

[#6]

If you'd like your upstream uncapping, let me know and I'll get that sorted for you.

[#7]

Quote from: AndyH

Quote from: Bob They did, our oncall engineers were notified pretty sharpish. Unfortunately it took us a while to get the status feed updated I think as soon as a major networking issue like that happens (even outside of office hours), one of the first things that should be done is that someone updates the status feed and puts something on Twitter.

That's the intention. We failed to deliver on this last night though, sorry.

[#8]

I'd like to establish if the problems I'm having are due to the outage reported in the Service Status or if they are unique to my own service or setup.
I've had to disconnect/reconnect three times since my first post in this thread.
I don't know if it helps anyone advise me but this is my router event log for the last few minutes.
Mar 27 10:35:48 PPP link up (Internet) [87.112.221.247] 
Info  Mar 27 10:35:48 FIREWALL event (1 of 2): deleted rules
Info  Mar 27 10:35:48 PPP CHAP Receive success (Internet)
Info  Mar 27 10:35:47 PPP CHAP Receive challenge from rhost PTW-AG02 (Internet)
Info  Mar 27 10:35:47 PPP CHAP Receive challenge from rhost bras-red6.mr-dh (Internet)
Info  Mar 27 10:35:27 FIREWALL event (1 of 1): modified rules
Info  Mar 27 10:35:27 FIREWALL event (1 of 1): created rules
Warning  Mar 27 10:35:27 PPP link down (Internet) [31.185.242.160] 
Info  Mar 27 10:34:23 CONFIGURATION saved by TR69
Warning  Mar 27 10:34:04 IDS scan parser : tcp port scan: 176.34.103.98 scanned at least 10 ports at 31.185.242.160. (1 of 1) : 176.34.103.98 31.185.242.160 40 78 TCP 9000->52281 [...R..] seq 1610304864 ack 0 win 0
Info  Mar 27 10:33:43 FIREWALL event (1 of 3): modified rules
Info  Mar 27 10:33:43 FIREWALL event (1 of 3): created rules
Warning  Mar 27 10:33:42 PPP link up (Internet) [31.185.242.160] 
Info  Mar 27 10:33:42 FIREWALL event (1 of 2): deleted rules
Info  Mar 27 10:33:42 PPP CHAP Receive success (Internet)
Info  Mar 27 10:33:42 PPP CHAP Receive challenge from rhost PCL-AG07 (Internet)
Info  Mar 27 10:33:41 PPP CHAP Receive challenge from rhost bras-red6.mr-dh (Internet)
Info  Mar 27 10:33:19 PPP CHAP Receive challenge from rhost bras-red6.mr-dh (Internet)
Warning  Mar 27 10:33:13 PPP link down (Internet) [87.114.185.84] 

[#9]

The thing which stands out - other than an unusual Plusnet IP address 31.** - is that your router isn't losing sync but is losing internet
I have no idea why
Do you have a different router you can try
Just spotted this
Info  Mar 27 10:34:23 CONFIGURATION saved by TR69
I have never seen that on my router log so I wonder if that is something to do with it

[#10]

Jim, thanks for your response.
I do have another router, but it's the one that was replaced last week after experiencing this kind of problem for a while.
I spent some time on the phone to a PlusNet agent and as a result the router was replaced. However it does not seem to have resolved the problem.

[#11]

That can happen when there's a problem with the BRAS or maintenance work is done - you can remain connected still to the exchange, but lose internet connectivity/connection to Plusnet.
Where about's in the country are you? Your BRAS appears to be 21CN-BRAS-RED6-MR-DH

[#12]

Quote from: AndyH

Where about's in the country are you? Your BRAS appears to be 21CN-BRAS-RED6-MR-DH

I'm in Mossley. Postcode area OL5

[#13]

Quote from: Oldjim

<snip> Just spotted this Info  Mar 27 10:34:23 CONFIGURATION saved by TR69 I have never seen that on my router log so I wonder if that is something to do with it

I have seen this quite often, when the connection drops, as can be seen in my support thread(s)
It seems that your not finding it's trigger on your line
From what I have seen so far, I do not think it is anything to be concerned about.