Just can't get the BT Speed Tester to work
Hi!
For as long as I've been a Plusnet customer, I've been trying to use the BT Speed Tester and it has NEVER worked.
I've tried in Safari, Chrome and Firefox on my Mac, and IE and Chrome in Windows 7, and I've tried in the morning, evening, night, weekdays and weekends, and I always get "The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
I'm just trying to understand why I'm only getting a 7mb connection when I'm on an "up to 20mb" package and around 200 metres away from an ADSL2+ exchange, and I want to figure it out for myself.
Is there some trick to getting the BT profiler to work?
Thank you!
For as long as I've been a Plusnet customer, I've been trying to use the BT Speed Tester and it has NEVER worked.
I've tried in Safari, Chrome and Firefox on my Mac, and IE and Chrome in Windows 7, and I've tried in the morning, evening, night, weekdays and weekends, and I always get "The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
I'm just trying to understand why I'm only getting a 7mb connection when I'm on an "up to 20mb" package and around 200 metres away from an ADSL2+ exchange, and I want to figure it out for myself.
Is there some trick to getting the BT profiler to work?
Thank you!
Hi,
I don't have any solution as to why you can't run the BT speed tester apart from updating Java on your Computer.
However, I assume that you are wanting to do a speed test because your line is getting a very good sync rate and an IP profile of about 19Mbps but the actual throughput is about 7ish Mbps?
If I'm right, I think I've just fixed your problem
Please keep us posted
[EDIT]
You might need to reboot your router
I don't have any solution as to why you can't run the BT speed tester apart from updating Java on your Computer.
However, I assume that you are wanting to do a speed test because your line is getting a very good sync rate and an IP profile of about 19Mbps but the actual throughput is about 7ish Mbps?
If I'm right, I think I've just fixed your problem
Please keep us posted
[EDIT]
You might need to reboot your router
Woah, AWESOME! 
I got disconnected for a minute, and now I'm on 11mbs!
Thank you so much! What did you do?
I got disconnected for a minute, and now I'm on 11mbs! Thank you so much! What did you do?
@Cariad
It looks like our systems hadn't been updated to show that you were moved over to ADSL2+, so your profiles weren't automatically updated. Rami updated this and manually set your profile to match the exchange. Now that we've adjusted our systems to show ADSL2+, we shouldn't need to do this again
It looks like our systems hadn't been updated to show that you were moved over to ADSL2+, so your profiles weren't automatically updated. Rami updated this and manually set your profile to match the exchange. Now that we've adjusted our systems to show ADSL2+, we shouldn't need to do this again
Quote from: HaydnExport Do you think you might have some sort of malicious software on both machines stopping you getting a test done? Try borrowing a friends laptop and doing a test? Love the user name btw , cymru am byth !
Cymru am byth!
It's unlikely to be malicious software, since I've already tried it on my Mac laptop and a Windows 7 laptop, and they both fail. But now that my connection problem's been solved, I don't mind that it doesn't work.
Quote from: Ben @Cariad
It looks like our systems hadn't been updated to show that you were moved over to ADSL2+, so your profiles weren't automatically updated. Rami updated this and manually set your profile to match the exchange. Now that we've adjusted our systems to show ADSL2+, we shouldn't need to do this again
Ben, I just wanted to say thank you so much to you and Rami and everyone! I can't imagine any other ISP taking a post about the BT Speed Tester and taking the time to check my account settings.
BT Speedtester is still behaving strangely here - shows me an "assured rate" IP profile of 135 kbps, with an acceptable speed range which I should have noted down, but way below what I normally get. The actual speed achieved on the BT Speedtester was around 2100 kbps.
On speedtest.net however, I'm getting the sort of speeds I expect.
My Current line speed: 14000
My router stats show I haven't lost synch for over 12 days.
ADSL line status
Connection Information
Line state Connected
Connection time 12 days, 02:02:13
Downstream 16,670 Kbps
Upstream 1,141 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 6.0 dB / 6.0 dB
Line attenuation (Down/Up) 30.1 dB / 12.2 dB
I'll repeat the BT Speedtester after the hour is up and see i I still get the same result.
ETA: BT Speedtester now working properly...
Download speed achieved during the test was - 13734 Kbps
For your connection, the acceptable range of speeds is 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :16670 Kbps(DOWN-STREAM), 1140 Kbps(UP-STREAM)
IP Profile for your line is - 14000 Kbps
I suspect that the BT Speedtester is not in fact a single machine, but a cluster, and the response you get depends on the machine you actually connect to. Clearly they are not all configured the same...
On speedtest.net however, I'm getting the sort of speeds I expect.
My Current line speed: 14000
My router stats show I haven't lost synch for over 12 days.
ADSL line status
Connection Information
Line state Connected
Connection time 12 days, 02:02:13
Downstream 16,670 Kbps
Upstream 1,141 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 6.0 dB / 6.0 dB
Line attenuation (Down/Up) 30.1 dB / 12.2 dB
I'll repeat the BT Speedtester after the hour is up and see i I still get the same result.
ETA: BT Speedtester now working properly...
Download speed achieved during the test was - 13734 Kbps
For your connection, the acceptable range of speeds is 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :16670 Kbps(DOWN-STREAM), 1140 Kbps(UP-STREAM)
IP Profile for your line is - 14000 Kbps
I suspect that the BT Speedtester is not in fact a single machine, but a cluster, and the response you get depends on the machine you actually connect to. Clearly they are not all configured the same...