Just been connected and think my profile is wrong?

[#1]

Hey everyone
Just been connected and did a speed test which is coming out at 35Mb. My guideline was 79-80 down, and I have just looked at the router stats and it is saying that it is connected at 78.12 down and 19.53 up.
If a member of staff at plusnet could take a look at that it would be great 
Thanks

[#2]

If you are connected at 78/19 then your profile is probably correct.
That speed of 35Mb sounds like you might have been using a wireless connection. If you were then you should try again with an ethernet connection.

[#3]

Hey  gofaster
That was over a wired connection. I thought that I had read on here that people have been put on the wrong profile so it is only allowing up to 40Mb, even though their connection was synced faster?

[#4]

What speed are you getting on the upload?

[#5]

Hi Chris
Upload speed is 18.55 on my last test.

[#6]

Looks to have been an incorrect speed profile set on the account. Sorry about that! It's been corrected so you should see that improve now.

[#7]

No problem at all Adam Just nice that there is a place that we can come when there is a problem, and someone sorts it out quickly.
I am at work at the moment, so I will test it when I get home. Will I have to turn the router off and on again?
Thanks for your help with this.