Just a quick question :)

[#1]

Hi,
I have just been upgraded from my 8mb to 11.6mb.  I have no complaints about my connection speed or reliability, both have been amazing since the day I signed up, BIG thanks to Plus Net.
My question is this, I have just checked my router and have found the connection speed to be this:
Bandwidth (Up/Down) [kbps/kbps]:  448 / 11,647
Output Power (Up/Down) [dBm]:         11.5 / 21.0
Line Attenuation (Up/Down) [dB]:         17.5 / 33.0
SN Margin (Up/Down) [dB]:                 21.5 / 7.0
Is this the maximum that my line can handle or will it increase over the coming days, or decrease?  Like I said I have no complaints at all and if this is the maximum then it's still better then before, would be nice to go higher though
Also could someone tell me if these errors are ok, I do turn the router off from time to time if that makes any difference to these errors.
Error Seconds (Local/Remote): 89 / 0
FEC Errors (Up/Down):              88 / 0
CRC Errors (Up/Down):                 88 / 515
HEC Errors (Up/Down):                 279 / 296
Cheers in advance for any information you can supply,
Blinky

[#2]

Your downstream speed will probably stay much the same as you appear to have a default noise margin of about 6dB but you could ask for the upstream to be uncapped giving about a doubling of speed
Long term it is possible that the exchange could try a 3dB default noise margin with a speed increase but whether that will hold we can't say
You could try the test socket - during the day - and see if the speed increases as with that attenuation you may get a bit more speed

[#3]

Cheers for the reply,
I cant test the master socket as I don`t have one, the box has been replaced with an after market box and has only one connection, the one on the outside.  If 11mb is the fastest I can get for the moment then I am happy, the low latency is of more interest for me as a gamer.
One thing you did say that I am interested in is the upstream being uncapped.  Having a little more upload capability would be nice, who would I need to speak too? Would emailing Plus Net support be the correct path the take or is it BT that have to uncapp the line?
Cheers again
Blinky

[#4]

It needs to be done via BTw I believe so just raise a ticket

[#5]

HI blinky,
If you let me know when you've raised the ticket I can get it picked up for you.
Jojo

[#6]

Hi Joanne,
Sorry its been a while since I posted, had a few things to deal with.  Wondering if you could point me in the right direction to raise a ticket.  Do I raise it through PN or though BT themselves.
Got the broadband running at just over 11mb now and very happy so thanks again to PN.
Cheers in advance,
Blinky.

[#7]

Through the normal Plusnet ticket system

[#8]

Cheers Oldjim,
I have place the question to PN, hopefully it'll be possible to get the most out of this line.  Just noticed that my down speed has now increased to 12.6mb, that speed with the low latency of the pro package makes this the single best broadband I have ever had.
Cheers again
Blinky

[#9]

Hi blinky, glad you're happy with the service - thanks very much for the positive feedback
Please let us know if there's anything we can help with.