Jolly slow today, or is it me?
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Jolly slow today, or is it me?
31-08-2012 1:51 PM
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Because today seemed slow, I checked with my usual Tester.....Thinkbroadband (the BT Tester hasn't worked since I upgraded to Windows 7 at the beginning of the year) and it records 5.9Mbps down and 0.6Mbps up.
Are similar results being commonly experienced?
Regards....
Re: Jolly slow today, or is it me?
31-08-2012 2:17 PM
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Date 31/08/12 14:16:36
Speed Down 10579.79 Kbps ( 10.3 Mbps )
Speed Up 895.32 Kbps ( 0.9 Mbps )
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Jolly slow today, or is it me?
31-08-2012 2:51 PM
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I reconnected the router this morning and it didn't improve the speed, however, I'll try again tomorrow!
Regards
Re: Jolly slow today, or is it me?
31-08-2012 3:02 PM
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Re: Jolly slow today, or is it me?
31-08-2012 4:27 PM
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After my last reply to Strat, I powered down/powered-up the router and the Speed Test returned 5.4Mbps/0.8Mbps.
I rebooted Windows and the Speed Test returned 6.6Mbps/0.7Mbps.
If you can investigate at your end, Adam, I'd be most grateful.
Regards.....
Re: Jolly slow today, or is it me?
31-08-2012 5:07 PM
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If you could raise a fault for us first please, we'll be happy to look into that for you: http://faults.plus.net
Re: Jolly slow today, or is it me?
31-08-2012 5:16 PM
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Regards
Re: Jolly slow today, or is it me?
04-09-2012 9:40 AM
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If you need any further assistance we'd just need you to complete the speed tests here: http://www.speedtester.bt.com
and then let me know so I can raise a new ticket that refers back to the previously closed one.
Re: Jolly slow today, or is it me?
04-09-2012 2:51 PM
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The Report from Plusnet Support appeared to record that all was OK with my connection and I asked them to pursue, because my speeds are so much slower than usual. However, I later decided to let the matter drop.
I would like to carry out a speedtest using the BT Tester, but that has not worked for me since last January, when I changed from XP to Win 7 and at the same time changed from Firefox to I-Explorer.
Try as I can I can't get it to work.
Therefore, my recent tests have been by using Thinkbroadband.....always similar results to BT Tester. Thinkbroadband Tester records 4.6Mbps / 0.4Mbps, when for years I've experienced 9.5Mbps / 0.9Mbps.
I would love for this problem to be pursued however, in order to do so I guess I need to get the BT Tester working, in order to pass the matter to BT.....Any clues, Adam?
Regards....Noel
Re: Jolly slow today, or is it me?
04-09-2012 3:16 PM
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What actually happens when you try to use the tester?
Adam
Re: Jolly slow today, or is it me?
04-09-2012 3:18 PM
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This does a quick test after which it offers the option of 'Further Diagnostics', click on that and I think you get the full diagnostics but this one often seems to work when the normal speedtester.bt.com fails. Not 100% certain that this 'reports back' officially in the same way that the normal BT diagnostics does but probably worth a try.
The normal BT speedtester should work OK with Windows 7 and IE - if you're on 64 bit it might be worth trying it on the 32 bit IE that is available in Windows 7, otherwise try uninstalling Java, checking that IE is fully updated then re-install Java direct from the official site: http://www.java.com/en/download/index.jsp
[Edit] Adam beat me to it with the Java install / update site
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Re: Jolly slow today, or is it me?
04-09-2012 7:30 PM
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I have re-installed Java....no change.
I have re-installed Firefox.....no difference, same response as I-Explorer.
Response from I-Explorer is : "Test Error The performance Tester is currently unable to run a speed test for your broadband connection. Please try again later, however, if the problem persists, raise the issue with your service provider."
If you can help, Adam, that would be great!
In the past, It has been unnecessary to disable my anti-virus s/w, but I have done this and firewalls in my latest tests, without success.
Thanks w23, the BT Wholesale Tester works OK, poor speed results. I've not tried an alternative I-Explorer.....I'll look at this if Adam is unable to progress the matter.
Thanks again.....Noel
Re: Jolly slow today, or is it me?
05-09-2012 10:30 AM
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Regards.....Noel
Re: Jolly slow today, or is it me?
05-09-2012 11:01 AM
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Re: Jolly slow today, or is it me?
05-09-2012 11:29 AM
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I attach the latest speed test results from Thinkbroadband.
This morning, I raised the BT Tester problem with Plusnet Support and apologise if this was really unnecessary, however, I'll leave that for the moment!
Thanks again for pursuing this matter.
Regards.....Noel
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