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Its me again, with ANOTHER awful speed complaint!

DanHodby
Grafter
Posts: 248
Thanks: 1
Registered: ‎23-10-2013

Re: Its me again, with ANOTHER awful speed complaint!

‎15-09-2014 10:26 AM

Hmm, I'm sorry its not auto configured with the TR69. It looks like we might have identified an issue with this on our systems.
For some reason the components are being stuck in an 'awaiting processing' state and not activating the auto setup.
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Townman
Superuser
Superuser
Posts: 23,039
Thanks: 9,622
Fixes: 160
Registered: ‎22-08-2007

Re: Its me again, with ANOTHER awful speed complaint!

‎15-09-2014 10:45 AM

I rest my case m'lud  Cheesy

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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ashrafmiah93
Grafter
Posts: 149
Registered: ‎08-06-2011

Re: Its me again, with ANOTHER awful speed complaint!

‎18-09-2014 10:40 PM

Hi, sorry for the absence Ive been away trying to sort out Uni stuff. @Dan H, I kind of guessed it wasn't setup up to be automatically configured. What happens now then because I still haven't been able to use the new router and I'm currently using the same old one. I was hoping the new router would be able to sort my speed issues out.
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Townman
Superuser
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Posts: 23,039
Thanks: 9,622
Fixes: 160
Registered: ‎22-08-2007

Re: Its me again, with ANOTHER awful speed complaint!

‎18-09-2014 11:07 PM

Ash,
You put your account details in manually during the setup process.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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ashrafmiah93
Grafter
Posts: 149
Registered: ‎08-06-2011

Re: Its me again, with ANOTHER awful speed complaint!

‎22-09-2014 10:39 PM

When i connect the router it just opens up the login screen for the router. Where exactley do i manually set it up? Could you kindly show the the step by step process. thanks
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Townman
Superuser
Superuser
Posts: 23,039
Thanks: 9,622
Fixes: 160
Registered: ‎22-08-2007

Re: Its me again, with ANOTHER awful speed complaint!

‎23-09-2014 12:56 AM

Hi,
For the TG582n go here http://192.168.1.254/cgi/b/ST/?be=0&l0=1&l1=-1 and select setup.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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