Its me again, with ANOTHER awful speed complaint!
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- Its me again, with ANOTHER awful speed complaint!
Re: Its me again, with ANOTHER awful speed complaint!
09-09-2014 6:51 PM
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Dan had to put a manual order in to BTw, so as we know they are not the most efficient organisation in the world, don't hold your breath
Joking apart, can we check a couple of other things whilst we are waiting for this to happen.
Is the filter plugged directly into the Master socket - no extension leads?
Is the modem/router plugged directly into the filter using it's original lead?
I asked if there were any other phone sockets in the flat other than the 3 that you've mentioned - in the part of it that used to be another flat? You didn't mention if there was.
Re: Its me again, with ANOTHER awful speed complaint!
09-09-2014 7:48 PM
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Re: Its me again, with ANOTHER awful speed complaint!
09-09-2014 8:17 PM
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Look out for these changes when the reset happens, as mentioned before -
SN Margin (Up/Down) [dB]: 6.5 / 15.5 ............ the 15.5 to change to 6 hopefully
Bandwidth (Up/Down) [kbps/kbps]: 1,155 / 4,216 .......... the 4,216 change to something nearer 10000 hopefully.
Is the modem/router that you have the TG585 or the TG582n?
Re: Its me again, with ANOTHER awful speed complaint!
09-09-2014 9:20 PM
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Re: Its me again, with ANOTHER awful speed complaint!
09-09-2014 9:29 PM
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Re: Its me again, with ANOTHER awful speed complaint!
09-09-2014 10:06 PM
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Software Release: 8.2.7.8
Re: Its me again, with ANOTHER awful speed complaint!
10-09-2014 6:33 AM
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Re: Its me again, with ANOTHER awful speed complaint!
10-09-2014 11:54 AM
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I'm also placing a modify order to up cap your upstream now.
Re: Its me again, with ANOTHER awful speed complaint!
10-09-2014 12:06 PM
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I think it'll be time to try another modem/router.
Re: Its me again, with ANOTHER awful speed complaint!
10-09-2014 1:42 PM
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Interesting that the router seems to only want to sync at G.992.3 rather than 5, maybe it is a router issue... be useful to see the latest stats in more detail.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Its me again, with ANOTHER awful speed complaint!
10-09-2014 2:05 PM
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Of course the line may be a bit rubbish as well (or the Master socket knackered) but I'm not giving up hope based on that random 13M that was mentioned in another thread. Another modem/router will show if there's a need to get a fault investigation on the line/master socket.
There is another option to try possibly before that as far as the speed goes, but we'll see.
Re: Its me again, with ANOTHER awful speed complaint!
10-09-2014 5:58 PM
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Re: Its me again, with ANOTHER awful speed complaint!
10-09-2014 6:08 PM
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I wouldve considered borrowing a router but none of my neighbours or friends have spare routers i could use everyone i know is using the default router given by their ISPs unless theyre kind enough to go without internet for a few days which i doubt Lol! Is it possible for Plusnet to supply a router?
and stats are here:
Uptime: 0 days, 6:13:09
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,144 / 6,224
Bandwidth (Up/Down) [kbps/kbps]: 443 / 6,232
Data Transferred (Sent/Received) [MB/GB]: 133.69 / 2.56
Output Power (Up/Down) [dBm]: 12.5 / 19.0
Line Attenuation (Up/Down) [dB]: 21.5 / 36.5
SN Margin (Up/Down) [dB]: 27.0 / 6.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 589,818 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 786,451 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 2,658
HEC Errors (Up/Down): 11 / 2,404
UPDATE!: Did a speediest and I'm getting 5mbs now hmm
Re: Its me again, with ANOTHER awful speed complaint!
10-09-2014 6:43 PM
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1. Best Effort Test: -provides background information.
Download Speed
4.05 Mbps
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 4.05 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.5 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.03 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.03Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Getting poor upload speeds tho it seems hmm...
Re: Its me again, with ANOTHER awful speed complaint!
10-09-2014 6:55 PM
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Quote from: MisterW Interesting that the router seems to only want to sync at G.992.3 rather than 5, maybe it is a router issue...
Is this actually a decision left to the router to make or is a service provision restriction / configuration? I synch on ADSL 2 only.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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- Its me again, with ANOTHER awful speed complaint!