Issues with router/lack of connectivity
I’ve been having constant issues with having no available internet for a while. I’ve noticed that I’ve had no connection to the internet while the broadband icon has been flashing on the router. This has been recurring for several weeks, but as of late haven’t been able to use the internet at all. Tried to access customer service to no avail.
Re: Issues with router/lack of connectivity
Hi @Mark30, thanks for getting in touch.
I am very sorry that you are having problems with your Broadband. I've tested your line today and I can't see any faults on your actual Broadband line, but I can see a very consistent continual drop in connection. To look into this further for you, we need you to run some tests to rule out internal wiring or equipment.
There is a guide on YouTube which you can use to try and solve basic connection issues here.
Please plug your router into the test socket with no other devices connected to your phone line. Please also check and confirm that there is no damage to any of your equipment or wiring.
If this does not solve the problems that you were having, you can raise a fault online here.