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Issues with my Adsl Broadband.

wizzer
Newbie
Posts: 2
Registered: ‎07-03-2019

Issues with my Adsl Broadband.

Having issues with my broadband, the bt wholesale test comes back with 

 

BT Wholesale Broadband Performance Test

Broadband Speed Test Results
 
Download Speed (Mbps): 2.08

Upload Speed (Mbps) : 0.87

Ping Latency (ms): 592
 
The modem reports on help desk 

9 - Noise margin:
6.5/30.6
10 - Line attenuation:
16.2/31.0

Is this a line fault?
4 REPLIES 4
jab1
Hero
Posts: 3,064
Thanks: 960
Fixes: 19
Registered: ‎24-02-2012

Re: Issues with my Adsl Broadband.

@wizzer Welcome to the forums. From the information you have provided, it certainly looks like you have a problem. Your ping is horrible, and if I read the SNR figures correctly you have excessive noise somewhere - I assume the figures relate to upstream/downstream?

Is this test run over a wired or wireless connection?

Hopefully one of the PN support team, with access to more information, will pick this up.

John
wizzer
Newbie
Posts: 2
Registered: ‎07-03-2019

Re: Issues with my Adsl Broadband.

its a wired connection to the plusnet hub Smiley

 

 

jab1
Hero
Posts: 3,064
Thanks: 960
Fixes: 19
Registered: ‎24-02-2012

Re: Issues with my Adsl Broadband.

In that case, sad to say, you have a problem.Sad

Is this a recent problem, and what speed (d/l) have you had previously?

John
Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,125
Fixes: 665
Registered: ‎21-04-2017

Re: Issues with my Adsl Broadband.

Hi there.

Our tests are showing your line restricted at a speed of between 1 to 2 mbps by the automated dynamic line management(DLM) software at the exchange. I've reset your line to remove this restriction now, but I suspect it's caused by the regular drops in your connection.

Do you switch your router off when you're not using your computer or devices? If you do I'd recommend leaving your router on 24/7 to avoid the DLM software intervening and triggering a speed restriction as it generally can't differentiate between you switching the router off and a genuine drop in a connection. However if you are leaving your router on all the time then I'd report a fault to us at http://faults.plus.net for further investigation.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team