Issues with my Adsl Broadband.

[#1]

Having issues with my broadband, the bt wholesale test comes back with 

BT Wholesale Broadband Performance Test

Broadband Speed Test Results

Download Speed (Mbps): 2.08

Upload Speed (Mbps) : 0.87

Ping Latency (ms): 592

The modem reports on help desk 

9 - Noise margin:
6.5/30.6
10 - Line attenuation:
16.2/31.0

Is this a line fault?

[#2]

@wizzer Welcome to the forums. From the information you have provided, it certainly looks like you have a problem. Your ping is horrible, and if I read the SNR figures correctly you have excessive noise somewhere - I assume the figures relate to upstream/downstream?

Is this test run over a wired or wireless connection?

Hopefully one of the PN support team, with access to more information, will pick this up.

[#3]

its a wired connection to the plusnet hub

[#4]

In that case, sad to say, you have a problem.

Is this a recent problem, and what speed (d/l) have you had previously?

[#5]

Hi there.

Our tests are showing your line restricted at a speed of between 1 to 2 mbps by the automated dynamic line management(DLM) software at the exchange. I've reset your line to remove this restriction now, but I suspect it's caused by the regular drops in your connection.

Do you switch your router off when you're not using your computer or devices? If you do I'd recommend leaving your router on 24/7 to avoid the DLM software intervening and triggering a speed restriction as it generally can't differentiate between you switching the router off and a genuine drop in a connection. However if you are leaving your router on all the time then I'd report a fault to us at http://faults.plus.net for further investigation.