Is this speed problem at Plusnet or have I broken something?

[#1]

Typical,
2 days slow service now.
I pay you a fortune!!!
I am in the master socket.
Unplugged all phones.
Your profile shows:-
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
0.5 Mb
Why?
Router stats:-
DSL Connection
Link Information
Uptime: 1 day, 0:50:17
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 19.0 / 29.0
SN Margin (Up/Down) [dB]: 26.0 / 11.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 5,894
CRC Errors (Up/Down): 0 / 7
HEC Errors (Up/Down): 0 / 7
at 22:27 Friday 21 October
My phone is totally quiet no noise.
I normally get 5 -6 mb easy and constant for weeks at a time.
Is my router going faulty or is plusnet faulty?
Thanks for any thoughts.

[#2]

Your router stats look OK now. What was your sync speed (bandwidth) before you restarted your router 24 hours ago?
What IP Profile does the BT Performance Tester (http://www.speedtester.bt.com) show?

[#3]

hello,
bandwith never changes from 448/8128 whenever router restarts!
Stupid bt test keeps giving:-

FAQ

The system is currently busy. Please try again shortly, however if this problem persists, raise the issue with your service provider

[#4]

ok -crappy bt speedtester results are:-
FAQ
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
Download  Speed
321 Kbps

0 Kbps 500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 321 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps

If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.

[#5]

Quote from: rob1user

Your profile shows:- Current line speed: 0.5 Mb Why?

The answer to that is because BT have supplied that value to them - the value highlighted in red below.

Quote from: rob1user

Download speed achieved during the test was - 321 Kbps For your connection, the acceptable range of speeds is 50-500 Kbps. Additional Information: Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 500 Kbps

Having an IP Profile of 500kbps implies your router synced with the exchange in the range 576 to 832kbps within the last 24 hours. In which case it should have automatically increased again to 7150kbps by now. So it looks like the BT value is stuck. You need to raise a speed fault at http://faults.plus.net to get that fixed.

[#6]

Hi rob1user,
Things seem to be back to normal now. Is it ok there?
Jojo