Is this an error - I thought the downgrade charges had gone

[#1]

https://www.plus.net/support/home_phone/info/change_product.shtml

[#2]

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Upgrading from Home Phone Evenings & Weekends to Home Phone Anytime+

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Bob is charged £5.01 to upgrade - the difference in cost between Home Phone Evening & Weekends and Home Phone Anytime+.

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Downgrading from Home Phone Anytime+ to Home Phone Evening & Weekends

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Joanne is charged a downgrade fee of £14.99. This is taken by a one-off credit card payment.

No refund of the difference when downgrading

[#3]

This has come up before.  PN are looking to drop this charge.
See here.

[#4]

mod:note
As this is not a suggestion about the "Community" site, I have moved it to a more appropriate forum.
Jonathan

[#5]

Quote from: Strat

Quote Downgrading from Home Phone Anytime+ to Home Phone Evening & Weekends Joanne is charged a downgrade fee of £14.99. This is taken by a one-off credit card payment. No refund of the difference when downgrading

There is no refund of the proportional difference in cost because there isn't any.

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Her downgrade to Home Phone Evening & Weekends happens at the end of the period she has paid up until.