Iptv buffering
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- Re: Iptv buffering
Iptv buffering
01-11-2012 10:18 PM
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After speaking to techincal support they have aaked me todo a wireshark capture
Can you please help me do this
Thank you
Re: Iptv buffering
01-11-2012 10:56 PM
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Re: Iptv buffering
01-11-2012 11:05 PM
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Thanks for the reply
i watched the video downloaded wireshark what i dont understand is how would i capture the iptv?
i am sorry but i am totally lost here, i dont know what exactly i need to do, it says to go to plus.net as an example but i dont know what todo in my situation i want to know how to prioritise my iptv reciever to give it fulll access.
can someone please help
Re: Iptv buffering
01-11-2012 11:36 PM
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Double-click the downloaded file and answer the questions to install Wireshark. The default answers should be OK.
Then click the link to the instruction guide I posted earlier and follow those instructions to create a capture file. The instructions include and explain the notes I mentioned.
The guide also provides instructions for interpreting the output and for attaching it to a ticket for submission to Plusnet.
Re: Iptv buffering
01-11-2012 11:46 PM
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i have downloaded this wireshark thing but i dont know what else i need to do next i did watch the video and i sort of understand it a little now, but what is it that i am capturing?
am having problem with my iptv box it keeps burffering and i want it to work during peaktime,
i would really appreciate your help by taking me through this step by step.
thanks once more
Re: Iptv buffering
01-11-2012 11:50 PM
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No packets captured!
As no data was captured, closing the temporary capture file!
Help about capturing can be found at:
http://wiki.wireshark.org/CaptureSetup
Wireless (Wi-Fi/WLAN):
Try to switch off promiscuous mode in the Capture Options
Re: Iptv buffering
02-11-2012 12:16 AM
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Re: Iptv buffering
02-11-2012 12:42 AM
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It stops working from 5 to 12 night
Do you know what else i neef todo thx?
Re: Iptv buffering
02-11-2012 7:43 AM
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3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: Iptv buffering
02-11-2012 8:07 AM
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Thx
Re: Iptv buffering
02-11-2012 8:43 AM
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Re: Iptv buffering
02-11-2012 9:06 AM
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Your setup is one of the more complex (yet ever more common) setups with IPTV that is much harder to capture.
Unfortunately, we will be unable to perform the data capture for you, only verify correct or incorrect categories. This is generally of no value as it sounds from your experience that either it is incorrectly categorised, or something more serious is afoot. Checks we perform can only review one of these two, and even then it can be used to fix it.
Some of the standard questions we need for this.
What IPTV product are you currently using?
As some IPTV systems may use services from other providers (i.e it simply displays others companies streams like iPlayer), can you advise if you have checked a good selection of available streams?
If so, do any of these produce any for of different results?
Once I we know these, we will be able to provide either some further checks or give you an indication of what can be done to check this further.
Re: Iptv buffering
02-11-2012 9:31 AM
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Traffic which isnt prioritised and thats why it starta cutting from 5 aftrrnoon until midnight
Thry said we need to put it in the right category for it to work as it dose during day time
I was adviced to creat a post here as the tech team cant do anyhing without u contacting them
My IT skills arent good but i can follow simple
Instructions if needs to be
Plz help me fix this issue asap
When i waa on the 60gb usuage it was working fine its only once i
Changes to unlimited usuage it started playing up
As i was told you put restrictions
From ur end at some usuage which is why am having problems
Thx
Re: Iptv buffering
02-11-2012 9:35 AM
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BEST TV - SUBSCRIPTION FREE ARAB IP TV SERVICE INCLUDING SET TOP BOX FROM IPWOW
MediaBox Requirements:
Broadband connection (recommended 2Mbps download speed or better)
TV set with either Scart, component, HDMI or composite a/v inputs
Re: Iptv buffering
02-11-2012 12:21 PM
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I have been unable to find much information related to the Best TV unit, other than it is supplied via the IPWOW service. As such, we cannot see where the traffic is coming from, just using public information.
However, I note your comments that this was working fine whilst you were on the Extra package before moving to our legacy Unlimited product.
This would appear to be the cause and without being able to obtain more specific information from the packet capture to provide proof, this looks to be correct.
Due to the way may of those services work, they are marked as coming from Download Servers. The unlimited product has rate restrictions in this area that Extra does not, which could be causing your problems.
The rate restrictions in place though occur before 5pm or after 5pm, as well as stopping before midnight. Can you confirm if you are ever able to use the service between 5 & 6pm, or between 11pm and midnight?
http://usergroup.plus.net/prodcomp1.php
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