Internet slow and buffering
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Internet slow and buffering
01-10-2014 8:05 PM
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At the point YouTube for example is running brutally slow and sometimes not at all.
Thanks
Terry
Re: Internet slow and buffering
01-10-2014 8:44 PM
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Re: Internet slow and buffering
03-10-2014 12:42 AM
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Do you switch your router off at all, at any time?
Re: Internet slow and buffering
30-01-2015 10:02 PM
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Quote from: Chris As well as the line stats, we're seeing a number of disconnection between your router and your Local Exchange.
Do you switch your router off at all, at any time?
Apologies for the late reply I didn't receive a notification.
No I leave it on permanently, it's always buffering you tube etc - not impressed since moving house I have to say.
I'm told interleaving is switched off even though my router shoes it's still on - is that effecting it?
Can you tell me how long I have to run on my contract so I know what the cancellation will be?
Thanks
Terry
Re: Internet slow and buffering
31-01-2015 9:38 AM
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I've had a look over your account and other than the post here back in October, I can't see that we've looked in to any issues you may be having?
If you're having problems we'd much prefer to help resolve them rather than see you cancel. You've still got a long period on your contract due to the agreement when you moved house.
Your line isn't disconnecting too much now, once every 7 days exactly for the last few weeks. It's connected at 10519, which is significantly above the estimate we provided when you took out the new contract.
Are you on a wired or wireless connection?
Re: Internet slow and buffering
31-01-2015 5:22 PM
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BT fibre is going to be available soon enough so I assume you can offer the equivalent, If so do you know when?
Thanks
Terry
Re: Internet slow and buffering
31-01-2015 8:42 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Internet slow and buffering
03-02-2015 9:13 PM
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Re: Internet slow and buffering
04-02-2015 10:10 AM
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If that doesn't show a date, you may be able to find more info here: http://www.superfast-openreach.co.uk/where-and-when/
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