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Internet slow IP profile changed

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Grafter
Posts: 59
Thanks: 1
Registered: ‎07-10-2013

Re: Internet slow IP profile changed

thanks for both of your help.

 

It appears it may have been my fault by moving the dsl cable too much when cleaning

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Plusnet Help Team
Plusnet Help Team
Posts: 16,844
Thanks: 5,148
Fixes: 866
Registered: ‎21-04-2017

Re: Internet slow IP profile changed

No problems at all. Fingers crossed the speed doesn't drop again.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 59
Thanks: 1
Registered: ‎07-10-2013

Re: Internet slow IP profile changed

after plugging back into the socket normally speed has dropped again but not as bad. Getting 2.5Mbps

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Grafter
Posts: 59
Thanks: 1
Registered: ‎07-10-2013

Re: Internet slow IP profile changed

I believe its the dsl cable one part of it is slightly exposed moving the cable can change the speeds

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Grafter
Posts: 59
Thanks: 1
Registered: ‎07-10-2013

Re: Internet slow IP profile changed

a friend of ours who lives down the road is supposed to be getting fibre today. Her phone line has gone down. Could this be causing issues?

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Plusnet Help Team
Plusnet Help Team
Posts: 16,844
Thanks: 5,148
Fixes: 866
Registered: ‎21-04-2017

Re: Internet slow IP profile changed

Sorry to hear your speed has dropped.

 

I'd recommend trying a different cable. If you would like us to supply one, we'd have to send one out with a new router. If you contact our Customer Options Team on 0800 013 2632 (Selecting Option 1 then Option 2) we can arrange that.

 


@greenbrucelee wrote:

a friend of ours who lives down the road is supposed to be getting fibre today. Her phone line has gone down. Could this be causing issues?


It's possible but that would be speculation.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 59
Thanks: 1
Registered: ‎07-10-2013

Re: Internet slow IP profile changed

I will be charged for that though wont I?

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Plusnet Help Team
Plusnet Help Team
Posts: 16,844
Thanks: 5,148
Fixes: 866
Registered: ‎21-04-2017

Re: Internet slow IP profile changed

We'd be happy to cover the fee of the router (excl. p&p of £6.99) on a new contract and possibly a cheaper monthly deal too.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 59
Thanks: 1
Registered: ‎07-10-2013

Re: Internet slow IP profile changed

well it appears my line is back to normal. I believe the dsl cable may have something to do with it but I think more that the work the neighbour was having done had more to do with I have been stable at 6Mbps for the last 4 hours

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Grafter
Posts: 59
Thanks: 1
Registered: ‎07-10-2013

Re: Internet slow IP profile changed

if you could get me fiber for the same price I pay now I would do it.

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Plusnet Help Team
Plusnet Help Team
Posts: 16,844
Thanks: 5,148
Fixes: 866
Registered: ‎21-04-2017

Re: Internet slow IP profile changed

Happy to hear you're back up to speed.

I'd recommend calling Customer Options if you want a quote on fibre broadband. At the time of writing this, there is no wait time to get through to them and they are here until 8pm.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 59
Thanks: 1
Registered: ‎07-10-2013

Re: Internet slow IP profile changed

I am getting crappy speeds again.

 

I do not believe it had anything to do with my ethernet cable which has seen better days but has everything to do with the box down the road or the exchange in Lazonby my speeds since Friday have ranged from 1.45, 4.45 and 2.45. I have done all the usual tests. Can anyone advise as this is getting rather annoying now.

Plusnet Help Team
Plusnet Help Team
Posts: 7,715
Thanks: 851
Fixes: 347
Registered: ‎01-01-2012

Re: Internet slow IP profile changed

I can see you've raised a fault regarding this.

We'll get that picked up as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team