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Internet outage

Rising Star
Posts: 525
Thanks: 19
Registered: ‎01-07-2012

Internet outage

We just lost the internet for about 5 minutes.

Router stayed connected to ADSL, internet came back and connection stats show no disconnect.

Down detector:-

https://downdetector.co.uk/status/plusnet/map/

 

2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 8,115
Thanks: 983
Fixes: 399
Registered: ‎01-01-2012

Re: Internet outage

Thanks for your post @Mardler

I've tested your line and I can't see any cause for this.

In addition to this there were no problems reported in your area.

If the issue happens again let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Rising Star
Posts: 525
Thanks: 19
Registered: ‎01-07-2012

Re: Internet outage

Thanks.

FYI, it's happened several times before. The connection to the exchange stays up but the internet disappears: the worst was two days (we were sans internet for 24hrs but a neighbour was without for 48hrs).