Internet not working
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- Re: Internet not working
Internet not working
19-08-2019 3:57 AM
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Re: Internet not working
19-08-2019 2:58 PM
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Thanks for getting in touch @meowxing
I'm sorry to hear about the issues you've had with your connection.
From what we can see the physical connection appears to be quite stable as shown below
In addition, your router's connected at almost the highest speed possible for standard broadband of 23.2mbps so it's unlikely to be a fault on the line.
I can see that we've asked you to try changing the wireless channel to see if it helps. Can you confirm if you've been able to do this?
Can you also try a wired connection to the router to see if you still have the same issue?
Re: Internet not working
19-08-2019 3:50 PM
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Yes we've tried changing the wifi channels and it works fine for about 10 minutes but then drops again. And yes we've tried a wired connection but the problem is still the same.
Re: Internet not working
20-08-2019 7:51 AM
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Hi @meowing, I'm sorry to hear of the issues you're having. If you're seeing the issue when using wired connections also, I'd advise completing our troubleshooting steps and connecting the router to the test socket for the time being to see if there's any improvement. If the issue then persists, please raise a fault here and let us know once done so we can investigate this further for you.
Can you please advise what speeds you're seeing when running a wired speed test?
Re: Internet not working
20-08-2019 11:34 PM
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Re: Internet not working
21-08-2019 3:03 PM
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