Internet not working

[#1]

What’s happened to my internet. It’s stopped working for some reason.

[#2]

Hi @Shu123

Thanks for getting in touch.

I can see that you're currently connected to the internet but have experienced drops in connection over the last few days. I've tested your line and no external faults are present. With this in mind it’s likely that the cause of the drops is within your premises.

Could you run through our troubleshooting guides here primarily and see if this helps?

If this doesn't resolve the issue I'd suggest raising a fault here so that we can progress this for you. 

Thanks,

Dave