Internet light was red on 582n, now gone after power down
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Internet light was red on 582n, now gone after power down
09-05-2013 9:08 PM
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Internet went off for an hour this morning but i was at work so not sure what exactly happened.
But at the moment the internet light on my router turned red. Left it 5 minutes but no change. Powered off and on router, now no internet light. Powered off and on modem, still no internet light. Still in the training period, denton excange.
6
Any advice appreciated,
Ta!
Re: Internet light was red on 582n, now gone after power down
09-05-2013 9:12 PM
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Re: Internet light was red on 582n, now gone after power down
09-05-2013 9:21 PM
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Re: Internet light was red on 582n, now gone after power down
09-05-2013 9:40 PM
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Poor form jeffrey
Re: Internet light was red on 582n, now gone after power down
09-05-2013 10:39 PM
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I have checked your area and can see no reported outages. As such I would recommend that you continue raising a fault report here: https://portal.plus.net/apps/kbdfaults for us to investigate this further for you.
I hope this helps
Re: Internet light was red on 582n, now gone after power down
09-05-2013 11:11 PM
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Good effort for replying so late. The update is that literally 3 minutes ago the green internet light has returned without me doing anything for about 30 minutes.
Any ideas? Faulty gateway? Hopefully interleaving doesn't get applied to my line after tonight.
I'll update the ticket to ask for it to remain open for 24 hours to monitor with it going off for an hour this morning also.
Cheers!
MM
Re: Internet light was red on 582n, now gone after power down
10-05-2013 11:09 AM
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We've seen a few instances where the internet light is red but the services are still working as normal, this isn't anything to be concerned about.
I can see that your line has had a few disconnections and last nights no connection;
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13681804597645.png"/>
We'll check over your line to see if anything is causing these and we'll report back to you via your fault ticket.
Re: Internet light was red on 582n, now gone after power down
10-05-2013 11:19 AM
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As with the reports on noisy 582n's is there a case here for 'collecting' some of these devices experiencing "the red is light on but all's OK" syndrome for investigation?
If nothing else, has anyone looked at serial numbers of the reported units to see if they all come from the same production run?
Cheers,
Kevin
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Re: Internet light was red on 582n, now gone after power down
10-05-2013 11:58 AM
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However, to get rid of the light I just carry out a "soft" disconnect and connect from within the router's broadband section.
Re: Internet light was red on 582n, now gone after power down
10-05-2013 1:33 PM
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Quote from: townman As with the reports on noisy 582n's is there a case here for 'collecting' some of these devices experiencing "the red is light on but all's OK" syndrome for investigation?
If nothing else, has anyone looked at serial numbers of the reported units to see if they all come from the same production run?
I'll flag this up again with our products team as there have been more posts made recently regarding this.
Re: Internet light was red on 582n, now gone after power down
10-05-2013 10:01 PM
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So this doesn't look to be the same situation as the one a few members have posted here where they have had a red internet light but could still browse etc.
I'll check my ticket, it's been fine today.
Re: Internet light was red on 582n, now gone after power down
13-05-2013 10:13 AM
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I've book in the engineer appointment for you, this is tomorrow(14th) 8am-1pm. I've added the notes you requested although we cannot guarantee anything.
Re: Internet light was red on 582n, now gone after power down
13-05-2013 5:23 PM
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Re: Internet light was red on 582n, now gone after power down
14-05-2013 12:53 PM
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Doesn't look like the engineer has turned up. Can you chase this for me please? (Ticket 69390742)
Thanks!
Re: Internet light was red on 582n, now gone after power down
14-05-2013 1:07 PM
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I'll update you ASAP.
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