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Internet light on DSL going off and on!

jmalmeida
Newbie
Posts: 4
Thanks: 1
Registered: ‎26-07-2020

Internet light on DSL going off and on!

My internet is going off and on? Is there any problem in the network?
2 REPLIES 2
Baldrick1
Seasoned Hero
Posts: 7,440
Thanks: 3,324
Fixes: 227
Registered: ‎30-06-2016

Re: Internet light on DSL going off and on!

@jmalmeida 

There's obviously a fault somewhere. Why not start closer to home? Is your telephone going on and off? If so report a phone fault, not broadband.

How often is it going on and off?

Are any other lights on your hub changing?

WillF
Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 52
Fixes: 22
Registered: ‎31-03-2020

Re: Internet light on DSL going off and on!

Hi @jmalmeida - appreciate your time on the phone today.

 

I'd thought I'd follow up here with a Radius graph to highlight your connection:

 

 

I believe we had some reporting issues from Friday morning (hence the 'loss' of service there) but in your case an authentication issue around 7-8pm was causing the connection to be intermittent. As we can see from around 9pm, bar one drop early morning this has since stabilised, up to my intrusive testing this afternoon.

 

If you've got any issues in the future, drop me a PM or raise a fault with us directly here: faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team