Internet keeps dropping
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- Re: Internet keeps dropping
Internet keeps dropping
21-01-2019 2:28 PM
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The internet and wi-fi lights on my router are continuously blinking. Are they supposed to do this? My connection seems to drop just about every time I try to open a new page. I have a 2704n router and a BT dual band wi-fi 600 dongle. Are they worth replacing to see if that improves it? I am also about 4 miles away from the exchange if that makes any difference
Re: Internet keeps dropping
21-01-2019 7:25 PM
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Hi there.
It's normal for the internet and Wi-Fi lights to flash on your router. I've tested your line today and the tests aren't showing any issues with the broadband signal coming into your router with no drops for the past 5 days.
Are you able to connect your laptop into the router using an ethernet cable to narrow down where the issue may lie?
Re: Internet keeps dropping
21-01-2019 7:38 PM
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Hi Gandalf
I only have a desktop computer which is too far away from the router for an ethernet cable. Could it be the wi-fi adapter? When it won't load anything I click on the internet access on the computer it says no internet. That happens all day long.
Re: Internet keeps dropping
22-01-2019 9:38 AM
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Re: Internet keeps dropping
22-01-2019 11:29 AM
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Hi Dave
Thanks for your help.
No I dont have any other devices to check with. The router is plugged into the master socket with an ethernet cable. It is in the kitchen, but it is at the door and not near any appliances etc. The setting is on auto channel and when I checked it is on channel 1 and there are no other networks near me. I used to be with BT up to October last year, and while it was not great, it was never this bad. I just presumed it would be exactly the same with Plusnet. Is there any point in trying a more powerful wi-fi adapter, if there is such a thing?
Re: Internet keeps dropping
22-01-2019 1:43 PM
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Rather than look at buying new equipment I'd follow the advice shown here next: https://goo.gl/BBd2Tu in particular I recommend using an app like WiFi Analyzer to find the bets available channel to manually set the router to.
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