Internet has been terribly slow and dropping since I started

[#1]

Hi there, I'm getting in touch because my internet has been pretty shoddy since I started.
It's slow, drops at least once a day and if I do too much at once will stop working (streaming from more than one device)
This evening I couldn't even stream one thing with speed tests putting me around 1.6mbps

Can you help me at all?

[#2]

Hi @Caddyj

I've tested your connection and you're currently in sync at around 17mb/s - I can see that you've had some drops over the last few days, but these could also be you rebooting the router (our system doesn't differentiate).

Could you perform a speed test via a wired, ethernet connection and let us know the results?

Best wishes

Dave

[#3]

Hi Dave, thanks for getting back to me

I haven't rebooted my router at all the past few days, but these are possibly when the internet just drops completed (as I explained in previous post) I am currently on 12Mbps, which is fine, but just as I'm replying now the internet dropped completely and takes ~ 5 minutes to come back. This makes it really difficult to do anything reliably

I had my desktop on with one game and one video going

[#4]

I am now at 4.26Mbps 0.79 up

You can see how sporadic it is

[#5]

Thanks @Caddyj

Could you raise a fault here and we'll ask our suppliers to take a look at this for you?

Best wishes

Dave