Internet goes on and off every 5 mins

[#1]

does it useually take this long to upload pictures to the site using the attachments button?
only 4 pics and its slow

[#2]

yes

[#3]

takes that long it times out.
right il upload them on photobucket giz a sec.

[#4]

This starts in my room to my brothers (he has a phone in his room) then to the master downstairs.

Tada 

[#5]

and here is the test socket we want you to use

[#6]

what do i plug into the test socket???
the broadband cable  that picture its just loose wires and 2 blue wires they wont go in that slot

[#7]

The filter and the broadband connector should go into the filter via a connector like this

[#8]

that cable is up stairs , the only cable downstairs to put into a test socket is the one with all the wires all over the place

[#9]

Why can't you take the cable which connects the router upstairs downstairs and use it

[#10]

take my router downstairs?
how will i know the stats of my router when its not connected to my PC?
If i took it downstairs it will just be there with the lights on , i dont get it

[#11]

Here is the bad news - in order to check the line using the test socket you will either need to move the computer downstairs or get a very long cable to connect the router to the PC

[#12]

can i use my lap top?
when i have my routher and laptop downstairs and into the test socket, how do i test the line?
cheers

[#13]

Because the extensions are connected to the back of the master socket face plate the extensions in the house are disconnected. You then connect your router to the test socket which means you will also have to take your PC downstairs or use a long ethernet cable (unless you have wireless) for the purposes of the testing.
This totally eliminates your internal wiring - if you still get the same problems JoJo will happily get a BT engineer out.
If you don't get problems it means there is a problem with your internal wiring and JoJo won't call out an engineer as it would almost certainly cost you over £100. If this is the case there are some more tests to be done and there options we can discuss on how to proceed.
Edit: Your laptop will be fine. We want to see the router stats when you are connected to the test socket for a start.

[#14]

Indeed you can.
The idea is to connect it the router to the test socket and report the full stats and then get JoJo to run the tests they need.
Then leave it down there as long as possible and see if it holds sync

[#15]

i mean it last went off at what half 2 , and it didnt go off yesterday at all, can you see what i mean when i think its a outside fault?

How long do i keep my laptop and routher downstairs and what do i do when its there