Internet goes off every day
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- Internet goes off every day
Internet goes off every day
05-10-2020 10:20 PM
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When I tried reporting it, I was left on hold for over an hour. It is absolutely appalling.
If this isn't fixed soon we'll be going elsewhere for lack of service.
Re: Internet goes off every day
06-10-2020 8:22 AM - edited 06-10-2020 8:23 AM
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@jmalmeida . Plusnet staff support, like the phone service, is still severely restricted. If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.
It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.
If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.
Re: Internet goes off every day
07-10-2020 3:15 PM
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Here - https://community.plus.net/t5/ADSL-Broadband/Internet-light-on-DSL-going-off-and-on/m-p/1765741#M339... - you were advised to raise an online fault report if issues persisted. Did you do so?
What 'self help' steps have you undertaken? See the broadband faults link below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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