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Internet goes off every day

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Newbie
Posts: 4
Thanks: 1
Registered: ‎26-07-2020

Internet goes off every day

Our internet has been going off and on a few times a day since we got it.
When I tried reporting it, I was left on hold for over an hour. It is absolutely appalling.
If this isn't fixed soon we'll be going elsewhere for lack of service.
2 REPLIES 2
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Hero
Posts: 4,858
Thanks: 1,632
Fixes: 49
Registered: ‎24-02-2012

Re: Internet goes off every day

@jmalmeida . Plusnet staff support, like the phone service, is still severely restricted. If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.

It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.

If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.

John
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Superuser
Superuser
Posts: 16,330
Thanks: 6,625
Fixes: 56
Registered: ‎22-08-2007

Re: Internet goes off every day

@jmalmeida 

Here - https://community.plus.net/t5/ADSL-Broadband/Internet-light-on-DSL-going-off-and-on/m-p/1765741#M339... - you were advised to raise an online fault report if issues persisted.  Did you do so?

What 'self help' steps have you undertaken?  See the broadband faults link below.