Internet frequently unresponsive
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Internet frequently unresponsive
05-01-2014 1:33 PM
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I tried disconnect/reconnect many times within the router within the router and even powering the modem and router down and back up (after waiting 30 minutes) but nothing made any difference. My connection would remain unresponsive until mysteriously, about 20 minutes later, even if I did nothing to try and resolve the problem, it would rise from the dead again, for a couple of hours anyway.
Annoying? You bet! Any ideas what the problem could be?
Re: Internet frequently unresponsive
05-01-2014 1:36 PM
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Re: Internet frequently unresponsive
05-01-2014 1:41 PM
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The next time this happens should I try connecting directly to the modem? How do I do this - is it simply a case of by-passing the router?
Thanks Jim.
Re: Internet frequently unresponsive
05-01-2014 1:44 PM
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Re: Internet frequently unresponsive
05-01-2014 1:53 PM
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Re: Internet frequently unresponsive
05-01-2014 5:36 PM
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My fibre looses / goes constipated with webpages but always allows bt speedtest to full speed. I get the same results wired , wireless and direct (PPPOE) into modem. The same happens across 5 pcs one minute it's great then it stalls.
could you try doing a speedtest.btwholesale.com test the next tme
podman
Re: Internet frequently unresponsive
09-01-2014 11:29 AM
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OldJim - It behaved itself since my last post until last night, when the same thing happened again. This morning it was fine for a while until going down again just now with a red internet light on the router so I quickly followed the instructions to connect directly through the modem and lo and behold, it works. So, either the problem sorted itself out in the short short time it took me to connect through the modem or the problem is with the router.
Re: Internet frequently unresponsive
10-01-2014 11:57 AM
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I'm using the Plusnet supplied router and it appears to be faulty. Will Plusnet replace it?
Re: Internet frequently unresponsive
13-01-2014 1:11 PM
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Re: Internet frequently unresponsive
13-01-2014 3:25 PM
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Your router's less than 12 months old which means we can certainly replace it if you wish? Realise given the above you may not wish to, but if you would like us to please let us know.
Re: Internet frequently unresponsive
13-01-2014 5:14 PM
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Re: Internet frequently unresponsive
20-01-2014 2:11 PM
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I'll raise a ticket as I'm able to - the PN website keeps crashing with an error at the moment.
Edit: the connection went down as I was posting the above (I'm surprised it appeared tbh) and unusually this time, the router couldn't connect after I told it to disconnect. It just sat at "connecting..." indefinitely. Power-cycling the oruter also made no difference (still sat at "connecting...") but after powering the router and modem down for ~30 mins I appear to be back online (nor now!).
Re: Internet frequently unresponsive
21-01-2014 3:28 PM
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Re: Internet frequently unresponsive
27-01-2014 10:37 PM
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I registered with thinkbroadband's quality monitor earlier this evening and it shows a packet loss spike which coincides exactly with a period of time when my broadband became totally unresponsive (web pages wouldn't load at all) from about 21:10 to 21:20 this evening.
Does this help diagnose the problem?
Re: Internet frequently unresponsive
28-01-2014 2:02 AM
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Just recovered from another period of unresponsiveness and the graph shows another red spike (starting at ~01:30).
As soon as the web became unresponsive I rushed to the telephone and did a line noise test (17070 option 2). I listened for a couple of minutes and couldn't hear any obvious pops or crackles, just a very low, consistent "noise" in the background.
This time I (eventually) managed to run a BT Wholesale speedtest during the slow-down, a screenshot of the result is attached. Upload seems unaffected but download was reduced to 1.15mbps. I tried to perform the next test (Tap3?) but after changing the username in my router (as recommended by the test), reconnecting and pressing "Go" the next page in the test would not load.
I changed the username back to my Plusnet one and reconnected and everything seems fine again, the "dodgy" period has passed (again).
Just to show my speeds are back to normal again:
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