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Internet drops each time phone is used - any advice please?

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Newbie
Posts: 1
Registered: ‎12-06-2018

Internet drops each time phone is used - any advice please?

I moved to a new house after being a relatively happy PLusnet customer taking router with me and filters.  Now I finally have broadband connection in my new house every time I use the phone the internet connection drops and I have to restart my router.  Phone is connected in a different socket and router is in the master socket.  Waiting for Plusnet to answer my query, it's taking a while so I thought I'd ask on here.  I see others have had similar issues to me, but I didn't get an idea on what would fix it.  About to try and change microfilters to see if that has any effect. Thanks for any advice you might be able to offer!

1 REPLY 1
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: Internet drops each time phone is used - any advice please?

Hi. I have taken a look at your line for you, and I can see multiple drops on there. Please can you follow this guide for testing the connection.

 

I have also raised this on your account with a ticket, if you could respond to either this post or your ticket we can then run some further tests once it is in the test socket.


 Dean R
 Plusnet Staff