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Internet dropping out when using cloud backup

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Newbie
Posts: 1
Registered: ‎14-08-2020

Internet dropping out when using cloud backup

Hi

 

I use both OneDrive and Citrix Files to backup various documents. My broadband/wifi is normally pretty stable; however, when either of these programs start to upload files to the cloud, my connection drops out pretty much immediately. This usually impacts all devices connected to the WiFi, not just the device doing the uploading. Usually when this happens, the WiFi remains connected, but I get a "no internet" error. As soon as I turn off the cloud synching for these programs, the internet connection becomes stable again.

 

Please can someone help?

 

Thanks

1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 1,224
Thanks: 136
Fixes: 54
Registered: ‎26-03-2018

Re: Internet dropping out when using cloud backup

Hi @BeauJayce,

Thanks for contacting us about your Wi-Fi, check out the help and support page here https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team