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Internet down AGAIN

Posts: 119
Registered: ‎17-07-2012

Internet down AGAIN

Please, please sort my connection out, it tends to completely disconnect at the same time every day and is now not coming on at all, I have done all as required through fault finder but it's just showing a red light on my router then coming back on for 2 mins and staying off again  Angry
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Internet down AGAIN

Hi there,
Sorry to hear that, I can see we've tested your line and it is indicating a phone fault. We need to get an engineer out to resolve this. We've updated your ticket if you could let us know your availability and we'll get this booked in.