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Internet disconnecting everyday

Peterrtt
Newbie
Posts: 2
Registered: ‎02-01-2019

Internet disconnecting everyday

Hi,

 

My internet disconnects every day for a couple of minutes. The router settings seem fine and there is no internet maintenance at that time. It's super annoying because I game a lot online (I lose my match when I don't have internet). I checked everything at my side but I can't find anything.

 

Can somebody help me with this?

2 REPLIES 2
MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: Internet disconnecting everyday

Hi @Peterrtt 

 

Welcome to the forums!

 

I can't see a loss of connection everyday as you describe, but there are certainly more drops than we would expect to see on a healthy line;

 

 

Due to this I tested your circuit. 

 

Whilst testing your broadband connection I have found a fault on the phone service. This fault is the likely cause of the broadband issues you are experiencing, and must be resolved before we are able to investigate a broadband issue. 

 

I have raised this to our supplier to clear - you can view my report and all further updates here

 

Kind Regards, 

MoR

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Peterrtt
Newbie
Posts: 2
Registered: ‎02-01-2019

Re: Internet disconnecting everyday

Hi @MasterOfReality

 

Thank you for this quick reply. I just had no internet connection (12:02) maybe because you were looking at it?

 

Hopefully, that will fix the issue.

 

Thanks again,

 

Peter