cancel
Showing results for 
Search instead for 
Did you mean: 

Internet connection to smart TV failing

Highlighted
Newbie
Posts: 1
Registered: ‎25-06-2020

Internet connection to smart TV failing

Every time we attempt to connect to Amazon Prime or You Tube it fails, says router not in range when is less than six foot away. Any ideas? 

2 REPLIES 2
Highlighted
Hero
Posts: 4,898
Thanks: 2,113
Fixes: 140
Registered: ‎30-06-2016

Re: Internet connection to smart TV failing

@CharlotteGrail  Welcome to the forum.

If your TV has an Ethernet socket then buy a 6 foot Ethernet cable.

If you have posted on the wrong board and on fibre not ADSL then separate the 2.4 and 5 GHz bands. A google search for 'plusnet 2.4 best practice' will point you to the instructions.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,719
Thanks: 175
Fixes: 75
Registered: ‎06-08-2018

Re: Internet connection to smart TV failing

Hello @CharlotteGrail

Thanks for getting in touch with us here. 

I'm sorry to read you're having some connection trouble with some of your devices and I apologise for the frustration caused. From what you've said it does sound like a WiFi issue, I'd suggest connecting via Ethernet where possible, if it's not please follow this guide here

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team