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Internet connection keeps cutting out and is generally slow.

Aurora70
Hooked
Posts: 7
Thanks: 1
Registered: ‎07-06-2018

Internet connection keeps cutting out and is generally slow.

Hi, our internet connection keeps cutting and is generally slow when we're able to connect. We've gone through the standard diagnostic steps with no luck, and our phone line is working fine.

4 REPLIES 4
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,131
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Internet connection keeps cutting out and is generally slow.

Sorry to hear you're having issues with your connection.

It's certainly intermittent as shown below

Our tests are showing a external fault on the line so we'll get that raised for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Aurora70
Hooked
Posts: 7
Thanks: 1
Registered: ‎07-06-2018

Re: Internet connection keeps cutting out and is generally slow.

Thank you Matthew! Smiley

Aurora70
Hooked
Posts: 7
Thanks: 1
Registered: ‎07-06-2018

Re: Internet connection keeps cutting out and is generally slow.

Hi Matthew, do you know if there's been any updates? Our internet connection hasn't been cutting out as much as it was, though the speeds are still very slow. Thanks again!

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,131
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Internet connection keeps cutting out and is generally slow.

It looks like a engineer visit to the property is now required.

Can you respond to the latest update we've just sent?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team