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Internet activation

christinat
Newbie
Posts: 2
Registered: ‎28-09-2018

Internet activation

My phone line is now activated but no internet. How long will it take before i can get online?Huh
3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,183
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Internet activation

Hi there, I've just had a look at your account and it looks like the service is active but under fault at the moment unfortunately. 

 

I've just reported it with our suppliers so you should see a replies on your account soon, here's a direct link to the fault ticket: https://www.plus.net/wizard/?p=view_question&id=183097377

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
christinat
Newbie
Posts: 2
Registered: ‎28-09-2018

Re: Internet activation

Am getting so frustrated by PlusNet - spoke to someone on chat yesterday and they said it wont be until late this week before my case is even reviewed! and then they may have to request an engineer - which I guess will go into next week! This is ridiculous! My husband is not able to work at home meaning that he is now having to spend loads of money on commuting to his office! 

I have been without internet for a long time now.   Please can you escalate this case to a manager to get this resolved quickly

 

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,253
Thanks: 5,922
Fixes: 987
Registered: ‎21-04-2017

Re: Internet activation

Sorry to hear you're having issues.

From what I can see we've got an engineer visit booked in for Friday.

Unfortunately there's not much we can do until our suppliers investigate the fault. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team