Internet access
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Internet access
12-01-2013 3:56 PM
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Re: Internet access
12-01-2013 4:48 PM
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Re: Internet access
12-01-2013 6:23 PM
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My wife and I are wireless and the router is a Thomson TG585v8 I am using Windows 8 on my laptop and Windows 7 on the wife's desktop.
The problem started before I got my new laptop.
Ken
Re: Internet access
14-01-2013 1:50 PM
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EDIT:
Thanks for your time on the phone just now, it's an issue we're aware of already (problem 65993) where you're router has another person's log in entered as the serial number for your router is listed against the said other person's account. Hence you lose connection when they connect and vice versa (I'm sure they might be scratching their head from time to time too!)
I've spoken to a colleague and we'll get the back-end server records sorted first then delete the spurious serial number entry on the 2nd account. We should have all that done and fixed within the hour, I'll give you another call when that's done.
Sorry for any confusion!
EDIT: Thanks for taking my call again, glad to see that's sorted!
Re: Internet access
15-01-2013 4:59 PM
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If you want to contact me by phone please phone tomorrow as we are going out.
Ken
Re: Internet access
15-01-2013 5:17 PM
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It looks from our side like you've had a working connection since 8am this morning, what's the issue you're seeing? It's certainly not the same issue that Adam talked about with you yesterday.
Re: Internet access
15-01-2013 6:12 PM
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I have had no trouble since 8am until I sent the last email I have also tried it on the wifes computer. when I could not connect and the same thing has happened
Ken
Re: Internet access
16-01-2013 9:30 AM
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Sorry to hear you're having problems again, I can definitely see its not the same issue this time though.
This graph shows when your router is connected (or not as the case may be) Do any of the blank sections tie up with when you've lost connection? Looking at the times though I'm wondering if this is just yourself turning the router off at night.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13583284735426.png"/>
If you're having this problem outside of those times I'd definitely raise a fault: http://faults.plus.net
Re: Internet access
16-01-2013 12:40 PM
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Re: Internet access
16-01-2013 2:08 PM
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Re: Internet access
23-01-2013 4:50 PM
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I have trying to report the fault since my last email on the 16th but all I get is a page which says Broadband Error anyway it started on the 16th
and it seems to happen if I don't use it say when I stop for dinner and when I go to start there is a yellow blob across the symbol and I get a notice saying limited.
I will keep trying to contact the fault department until I go out tonight.
Ken
Re: Internet access
23-01-2013 5:28 PM
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We've got a fault ticket raised #64812881, I'll get this picked up and looked into further,
It looks like you're connection has been stable, are you connecting wired or wireless?
Chris
Re: Internet access
23-01-2013 5:52 PM
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Ken
Re: Internet access
24-01-2013 9:28 AM
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Re: Internet access
24-01-2013 9:31 AM
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Quote there is a yellow blob across the symbol and I get a notice saying limited.
That sounds like your computer is failing to reconnect to the wireless when coming out of sleep or when it's been idle. That's backed up by your connection only having 1 disconnection in the last week.
I assume that to fix this you do something on your computer and don't do anything to the router?
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