Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Internet Speeds dropped from 70mb to 1mb ' She...
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
20-11-2013 12:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
20-11-2013 4:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
-- not so awful this morning
-- getting worse all day and just gone horribly slow again here (4pm) - cannot even get into google drive or download a
.. just the same as the previous couple of days
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
20-11-2013 6:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are you on the Mosborough exchange too? I was looking on the BT Infinity forums and someone was saying speeds were back to normal (previously had seen speed drops this time in the evening). Might be worth seeing if disconnecting/reconnecting from your router helps.
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
20-11-2013 6:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Got home to find speeds still really low and ping high with drops.
The speed is quicker than it has been all week, so something has improved things, but still missing at least 60 mb download and a steady low ping.
On Mosborough exchange - have rebooted the kit but still not back to normal.
I notice BT have closed the issue on their site - nice !
At least PlusNet haven't done that - if someone can give BT some 'feedback' we'd appreciate it!
About time this got sorted - 7 days and counting.....
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
20-11-2013 7:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob's ping graph is beginning to show the peak time packet loss again
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
20-11-2013 8:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
20-11-2013 9:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: AndyH @ pnuser
Are you on the Mosborough exchange too? I was looking on the BT Infinity forums and someone was saying speeds were back to normal (previously had seen speed drops this time in the evening). Might be worth seeing if disconnecting/reconnecting from your router helps.
up in rural Scotland
curious why rebooting router would help when the service declined with time while I was using it
still treacle this evening
expect it to begin to improve a fraction about midnight !
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
20-11-2013 11:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote I was told today they had identified a network cable fault that links Worksop, Dinnington and Mosborough through to Sheffield. Sadly no fix expected until sometime in December I was informed.
Seems like Openreach/BTw aren't too forthcoming with updates...
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
21-11-2013 12:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@pnuser, by the sounds of things you're not affected by this particular issue due to your location. I imagine your problems are the result of something else.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
21-11-2013 1:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had a boringly normal service for months and months
No changes here of any kind
until all this started at the weekend.
Have rebooted router a number of times, likewise the laptops ..
yet again things have improved again now we are past midnight, to a somewhere near about 65% of our normal - (which is not very fast at all in comparison to you all down south)
At 4 pm for the last few days the service goes like treacle only about 15% of normal, will not load pdf attachments on emails, nor a full page of facebook for instance. Gmail has to go to basic html to function.
If you can help me sort this I would be incredibly grateful. What do I need to do ?
dick:quote
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
21-11-2013 8:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is BTw likely to recognise this as an issue needing fixing sooner than mid december or do anything in the interim to further improve things?
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
21-11-2013 9:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It seems that you had hit your usage allowance on your product, so your speeds have been restricted during peak times(4pm-12am).
Your billing date is today so your usage is due to be reset and your speeds should pick back up, it's probably worth looking at either our essentials or unlimited product which would firstly be cheaper and if you went for unlimited there's no usage limits.
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
21-11-2013 10:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
dick:quote
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
21-11-2013 10:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Internet Speeds dropped from 70mb to 1mb ' Sheffield BTw fault ' since Thursday!
21-11-2013 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Internet Speeds dropped from 70mb to 1mb ' She...