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Internet Red Light .

Augustin12
Hooked
Posts: 5
Registered: ‎10-09-2019

Internet Red Light .

Hello !
I am facing a really annoying problem and I was wondering if there is anyone that could help me in this matter . Long story short , my housemate bought a DSL broadband recently , the router was delivered to our house and after that engineers came by and helped us to set it up . The problem is there is no Internet connection and I really don't know what to do as I already tried some troubleshooting methods and none of them was succesfull . The guys from PlusNet told us that we should wait until the red light goes green but it's been 2 days since then .
Any advice is much appreciated . Thank you !!
9 REPLIES 9
Baldrick1
Hero
Posts: 3,294
Thanks: 1,411
Fixes: 87
Registered: ‎30-06-2016

Re: Internet Red Light .

@Augustin12  Welcome to the forum.

If you look at the router you should see a small hole labelled reset. Push a paperclip or similar in the hole and keep the switch closed for around 25 seconds. This will restart the Hub. Leave it for a quarter of an hour then if it’s still not working come back here and let us know.

Plusnet Help Team
Plusnet Help Team
Posts: 14,599
Thanks: 364
Fixes: 102
Registered: ‎27-04-2007

Re: Internet Red Light .

Hi there, 

 

Can you send me a private message including your username so I can identify the account and see what the issue might be?

 

Cheers.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Augustin12
Hooked
Posts: 5
Registered: ‎10-09-2019

Re: Internet Red Light .

Thank you Baldrick1. I tried to Factory Reset it 2 times in the ideea that my house mate changed the password after the guys came to set it up .. still unsucessful .
Augustin12
Hooked
Posts: 5
Registered: ‎10-09-2019

Re: Internet Red Light .

Thank you for the reply . I sent you my account username in private .
Plusnet Help Team
Plusnet Help Team
Posts: 14,599
Thanks: 364
Fixes: 102
Registered: ‎27-04-2007

Re: Internet Red Light .

Cheers, I'll get back to you shortly. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Augustin12
Hooked
Posts: 5
Registered: ‎10-09-2019

Re: Internet Red Light .

Hello ! Sorry for bothering . Any updates about the issue ? We are still not receiving any connection .
Plusnet Help Team
Plusnet Help Team
Posts: 960
Thanks: 165
Fixes: 30
Registered: ‎22-01-2018

Re: Internet Red Light .

Hello @Augustin12,

 

I am sincerely sorry you have not had an update on this and would be happy to look into this myself personally.

 

Please can you PM me the username and update this thread when you have done so.

 

Sammy

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
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Augustin12
Hooked
Posts: 5
Registered: ‎10-09-2019

Re: Internet Red Light .

Just sent you the broadband username . Thank you for the reply .
Plusnet Help Team
Plusnet Help Team
Posts: 928
Thanks: 112
Fixes: 43
Registered: ‎26-03-2018

Re: Internet Red Light .

Hi @Augustin12,

Thanks for providing this for us your username. Having reviewed your account today I can see that you've since spoken to our support team today. If there is anything further that we may be able to assist with then please don't hesitate to get back in touch with us and we'll be happy to pick this up for further review.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team