Internet Explorer Cannot Connect to the Website
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Internet Explorer Cannot Connect to the Website
08-08-2008 10:36 PM
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I have pinged and done a tracert without anything obvious being displayed, I have asked others to try and connect which they have done, I have tried both Firefox and IE and I have tried 3 different PC's on my network. Speaking with the admin of the website and going through a few checks of his he has suggested a DNS problem.
Is there a way that I can counter this if it's a DNS problem?
Re: Internet Explorer Cannot Connect to the Website
08-08-2008 11:36 PM
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It looks like www.clan-ts.com is hosted on a multi-site server so using the server IP address (74.208.29.12) won't work.
You could try clearing the DNS cache (run ipconfig /flushdns in a command window) then try the site again.
Re: Internet Explorer Cannot Connect to the Website
08-08-2008 11:41 PM
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I use panda anti-virus software it will work for weeks then stops all internet connections and has to be re-loaded
puddy
Re: Internet Explorer Cannot Connect to the Website
09-08-2008 10:38 AM
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Re: Internet Explorer Cannot Connect to the Website
09-08-2008 2:34 PM
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I then rebooted the router and then rebooted the laptop and all was ok.
Dont know if this was the same problem you were having.
Re: Internet Explorer Cannot Connect to the Website
09-08-2008 4:07 PM
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ping www.clan-ts.com
If it tells you it cannot resolve the address then reboot your router which will hopefully flush its dns cache and do the same with your PC after you run as suggested by spraxyt 'ipconfig /flushdns'.
I have no problem accessing it from here, but I have set up opendns.org as my secondary DNS server in my router. Perhaps at the time you tried it PN DNS servers were having problems?
You may want to also check your adobe flash player and relative plugins for your browsers.
http://www.adobe.com/shockwave/welcome/
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507
The site you are trying to access downloads a 1.6MB file, which nicely chews away your bandwidth with a meaningless flash intro.
If all of the above fails then your PC's and router's MTU settings may need changing.
HTH.
Re: Internet Explorer Cannot Connect to the Website
09-08-2008 4:39 PM
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Quote from: MickKi To confirm if you have a DNS problem see if you can ping it: ping www.clan-ts.com
If it tells you it cannot resolve the address then reboot your router which will hopefully flush its dns cache and do the same with your PC after you run as suggested by spraxyt 'ipconfig /flushdns'.
I have no problem accessing it from here, but I have set up opendns.org as my secondary DNS server in my router. Perhaps at the time you tried it PN DNS servers were having problems?
You may want to also check your adobe flash player and relative plugins for your browsers.
http://www.adobe.com/shockwave/welcome/
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507
The site you are trying to access downloads a 1.6MB file, which nicely chews away your bandwidth with a meaningless flash intro.
If all of the above fails then your PC's and router's MTU settings may need changing.
HTH.
As I mentioned in my opening post, I have done a ping and a tracert and everything was as it should be.
Flushing the DNS made no difference and neither has rebooting my router nor my PC.
I am trying to connect to the forum section of the website therefore, no "meaningless flash intro"
Chatted with the admin of the site using Xfire and he has given me links to try upon his server and I could not connect to either of them hence the DNS error (suggested)
Quote I have set up opendns.org as my secondary DNS server in my router.
I have opendns but unsure of its workings, setting this up on the router may help if you could describe how.
Re: Internet Explorer Cannot Connect to the Website
09-08-2008 4:55 PM
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If you can ping the domain then there is no dns error. However, if you want to use the OpenDNS nameservers add 208.67.222.222 or 208.67.220.220 as you secondary DNS server in your router and set one of the PlusNet nameservers as your primary. Have a look here if you want detailed instructions for configuring your router.
The forums page http://www.clan-ts.com/phpnuke/modules.php?name=Forums does not have flash so we can count that out. What's left is the MTU issue. Can you access the forums using dial up?
Re: Internet Explorer Cannot Connect to the Website
09-08-2008 7:32 PM
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I've since done a hard reset of my router too.
Re: Internet Explorer Cannot Connect to the Website
09-08-2008 8:22 PM
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Quote from: robcr Done but still no connection available.
Do you mean that you cannot contact the forums using a dial up connection, or do you mean that you have set up OpenDNS in your router?
If it is the latter it verifies my earlier claim that if you can ping the domain in question your problem is not DNS related.
Quote from: robcr Do you think it's worth raising a ticket with Plusnet or contacting Netgear?
No, unless you are keen to waste your time.
Quote from: robcr I've since done a hard reset of my router too.
That was unecessary, but it won't cause any harm (as long as you have not introduced potential faults by altering the router configuration).
Now check that you can ping the site in question without getting packet fragmentation:
ping -f -l 1475 www.clan-ts.com
Reduce the packet size from 1475 in steps of 10 bytes at a time, until you get a reply from the server. Then start going up in steps of 1 byte at a time, until you find the size at which fragmentation starts to occur. Use the maximum packet size at which you can get a reply and add 28 to derive the MTU size (e.g. if you find that you get a reply at a maximum size of 1452 bytes and no more, then 1452+28=1480; i.e. your MTU should be set at 1480 instead of the MSWindows default of 1500). Then set your router and your PC at that MTU size (for your PC use something like DrTCP or modify your registry).
Hopefully, you should then be able to access the site. If you still cannot access it there is a possibility that for some reason the server firewall has blacklisted your address - ask the server admin to check their firewall logs.
HTH.
Re: Internet Explorer Cannot Connect to the Website
09-08-2008 10:29 PM
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Quote from: MickKi
Quote from: robcr Done but still no connection available.
Do you mean that you cannot contact the forums using a dial up connection, or do you mean that you have set up OpenDNS in your router?
If it is the latter it verifies my earlier claim that if you can ping the domain in question your problem is not DNS related.
Quote from: robcr Do you think it's worth raising a ticket with Plusnet or contacting Netgear?
No, unless you are keen to waste your time.
Quote from: robcr I've since done a hard reset of my router too.
That was unecessary, but it won't cause any harm (as long as you have not introduced potential faults by altering the router configuration).
Now check that you can ping the site in question without getting packet fragmentation:ping -f -l 1475 www.clan-ts.com
Reduce the packet size from 1475 in steps of 10 bytes at a time, until you get a reply from the server. Then start going up in steps of 1 byte at a time, until you find the size at which fragmentation starts to occur. Use the maximum packet size at which you can get a reply and add 28 to derive the MTU size (e.g. if you find that you get a reply at a maximum size of 1452 bytes and no more, then 1452+28=1480; i.e. your MTU should be set at 1480 instead of the MSWindows default of 1500). Then set your router and your PC at that MTU size (for your PC use something like DrTCP or modify your registry).
Hopefully, you should then be able to access the site. If you still cannot access it there is a possibility that for some reason the server firewall has blacklisted your address - ask the server admin to check their firewall logs.
HTH.
I'm not sure I can use dial up TBH, no internal modem.
As a an alternative I fired up my laptop and installed my old broadband modem. When I tried to connect to the website it failed as expected but with an error displayed. " res://ieframe.dll dnserror.htm#" There are many threads regarding this on Google but there are many solutions too, mostly irrelevant.
Set the MTU in DrTCP but I don't know how to do this in my router and PC.
Re: Internet Explorer Cannot Connect to the Website
09-08-2008 10:37 PM
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BTW That site works on Linux via a Netgear router.
I think my MTU is probably 1500.
Have you tried using FireFox - perhaps the site is written so as to reject certain browsers?
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Internet Explorer Cannot Connect to the Website
09-08-2008 11:13 PM
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You could try downloading http://www.seamonkey-project.org/ or http://www.opera.com/ ; There is one site (exactly one) that I go to that doesn't work for me in IE or Firefox but works fine in both of those. I have some spyware doctor conflict. Have you tried it using the hidden browser in windows? http://www.gofish.com/player.gfp?gfid=30-1060480 ; (if you have Vista just open any .chm file and it will work)
Can you access it via the cloak? http://the-cloak.com/login.html ;
You could also try adding to it your trusted sites. http://surfthenetsafely.com/ieseczone7.htm ; I don't think it will work as you've tried it in firefox but its worth a try for nothing.
Have you done a full virus scan and checked for spyware?
Re: Internet Explorer Cannot Connect to the Website
10-08-2008 12:01 AM
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Quote from: axisofevil Whilst any packet fragmentation (caused by an incorrect MTU) would degrade your effective connection speed, it wouldn't have any effect on the ability to use the site.
It would, if the server in question is a 'black hole' (i.e. a server with a poor configuration which blocks ICMP type 3 packets, or doesn't allow fragmentation).
@ robcr:
You seem to have corrupted something in your machine(s). See if any of these suggestions help:
http://pcsupport.about.com/od/findbyerrormessage/a/ieframedll.htm
Do you have a PC with Linux or AppleMac to try connecting to this site from within your LAN? Otherwise burn and boot a Linux LiveCD, e.g. Knoppix and try to connect with that. If you can connect then the problem is with your router.
BTW, which PlusNet gateway are you connecting to and which PlusNet DNS server?
Re: Internet Explorer Cannot Connect to the Website
10-08-2008 12:03 PM
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Quote from: benl I would try a system roll back or a different computer. If its been working fine then suddenly stopped (with nothing changed to the site or router) then its your Windows.
Tried both of those options
Can you access it via the cloak? http://the-cloak.com/login.html ;
Yes. The website admin suggested a similar thing which also worked
Have you done a full virus scan and checked for spyware?
Yes, I have used Spybot, CCleaner, a trojan remover and Nod32. Nothing suspicious was found.
Quote BTW, which PlusNet gateway are you connecting to and which PlusNet DNS server?
Gateway IP Address 195.166.128.53
Domain Name Server 212.159.6.10
212.159.6.9
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