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Intermittent issue

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Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Intermittent issue

Quote from: Jaggies
. 10dB downstream attenuation means you should get pretty much full speed on your line.

Yes, that's what I thought  Wink Will be watching out on Monday  Grin
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Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Intermittent issue

Now up to 28 hours without a disconnect, but no sign of the speed increasing. Was told to leave it running for 72 hours, so assume I shouldn't reboot the router to see of the speed increases?
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Community Veteran
Posts: 1,632
Thanks: 26
Registered: ‎29-06-2010

Re: Intermittent issue

Correct. Patience is a virtue...  Cool
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Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Intermittent issue

Speed appears to have gone up a bit but I think it can still be better  Wink
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Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Intermittent issue

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Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Intermittent issue

Any chance someone on the DTC can order an SNR reset please?  Smiley

Telephone number:
01909********
Phone exchange:
WORKSOP
Estimated line speed:
18Mb (This may vary between 16Mb and 19.5Mb) - Checked on 2013-09-27 21:12:15
Current line speed:
5.8 Mb

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Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Intermittent issue


Any chance someone on the DTC can order an SNR reset please?
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Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Intermittent issue

I've submitted an SNR Reset for you now.
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Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Intermittent issue

Thank you  Smiley 
Any timescale on when it will take effect?
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Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Intermittent issue

You should notice a difference within 4 hours of the reset taking place.
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Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Intermittent issue

Thanks for all your assistance  Smiley
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Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Intermittent issue

Any likelihood of me getting back to my previous speeds of over 16 Mbps after the training period?
Speed is still a little slow  Sad
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Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Intermittent issue

Your line is currently connecting at 15348Kbps. We set the profile at around 88.2% of this which is around 13.4/13.5Mbps. We can only set the profile to the speed at which your router connects to.
It might be worth restarting your router at around midday today to see if you can push the SNR down which would slightly increase your connection speed.
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Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Intermittent issue

@ sully666 Have you looked at whether you can get fibre? Not sure if I have asked this.
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Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Intermittent issue

Will try restarting router after my son has gone out or come home at lunchtime tomorrow.
Regarding fibre, having read so many threads on here moaning about issues, I will wait a while yet. Not even sure I have seen a cabinet near us yet anyway  Sad