Intermittent issue

[#1]

Have swapped Microfilter but have not put cable into test socket.  Is it ok to do that without upsetting tests?

[#2]

I am now plugged into test socket.

[#3]

That's absolutely fine. If you could leave everything connected in this way, that'll be perfect.

[#4]

Any timescale on the issue being resolved. Atmosphere emanating from my sons room is frosty to say the least  

[#5]

We would expect that you will have an update within the next 24 hours.

[#6]

Good news. Not sure I can stand much more of the stony silences. Weird that the upload is higher than normal and the download is much lower 
jim:quote

[#7]

BT phone engineer has been but not found issue at my end. Now gone to check at exchange. If he can find nothing there I will have to take another day off work so a BROADBAND engineer can come out. Really hoped it would be a simple fix.
Also wishing I had stuck with BE even though there was likelihood of having to go to SKY, as I had 3 years with them during which the only disconnects were if I had to switch the power off or there was a loss of power.
Lost almost 3/4 of my down speed    and an estimated 45 minute wait to speak to someone doesn't help.

[#8]

Just got off phone and have to endure another 72 hoursof appalling speeds to see if line stabilises.

REALLY wish I hadn't joined now  

[#9]

When would be best for an engineer for you, starting from Monday? (I may be able to get a Saturday appointment, so please bear this in mind).

[#10]

Earliest I can do now is Monday 11 Nov after 1pm as that is my half day at work. Becomes more problematic after that as we are very short staffed at the moment.
It isn't as if I can use my old BE Thomson router as that appeared locked when I tried to use it at first start up, and funds don't stretch to trying anything else.

[#11]

Borrowed some cash from my son to buy a TP-Link TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router in the hopes it improves things.

[#12]

I'm awaiting for the telephone fault to be cleared off, as soon as this is done, I'll get a broadband fault raised for you, in the meantime, please let us know how you get on with the new router when you do receive it.

[#13]

Quote from: Chris

please let us know how you get on with the new router when you do receive it.

Sent my son out to get it and now waiting for him to go out with his friends before I attempt to set it up 
(He is still unhappy that poor speed has affected his X-Box Fifa 14 standings)

[#14]

Well the new router has got through the night without disconnecting. How long does it need to stay connected before the speed goes back up?

[#15]

If it stays stable over the weekend but doesn't get any faster, the DCT guys should pick up this thread and order an SNR reset. 10dB downstream attenuation means you should get pretty much full speed on your line.