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Intermittent connection
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Intermittent connection
23-02-2017 9:34 PM
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Hi,
For the last 2 weeks I have been having regular disconnections, mostly in the evening. The ADSL light flashes rapidly and I lose all connection. If I try a reset, that works for 10-30 mins then the fault reoccurs. I have been trying to report a phone line fault as there was noise on the line, this has now cleared and I am still getting regular disconnects. Please can anyone help?
For the last 2 weeks I have been having regular disconnections, mostly in the evening. The ADSL light flashes rapidly and I lose all connection. If I try a reset, that works for 10-30 mins then the fault reoccurs. I have been trying to report a phone line fault as there was noise on the line, this has now cleared and I am still getting regular disconnects. Please can anyone help?
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Re: Intermittent connection
24-02-2017 12:30 PM
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Testing your line is showing a lot of disconnects:
However a line test isn't showing any obvious issues:
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 17.0 | 33.5 |
SNR Margin: | 15.0 | 9.1 |
Errored Seconds: | 0 | 7 |
HEC Errors: | 0 | |
Cell Count: | 8533 | 11236 |
Speed: | 440 | 11570 |
Maximum Stable Rate (KBPS): | 12480 | Fault Threshold Rate (KBPS): | 9984 | ||
Mean Time Between Retrains (Seconds): | 3860 | Mean Time Between Errors Upstream (Seconds): | 11580 | ||
Indicative Line Quality: | R | Mean Time Between Errors Downstream (Seconds): | 59 | ||
Custom |
Is the router in the master socket? Has the noise completely gone now?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Intermittent connection
24-02-2017 7:18 PM
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I can't seem to see a master socket behind either if the sockets (pic attached), the noise has completely gone. It seems to be working for longer after each reset, maybe the router is on its way out?
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Re: Intermittent connection
25-02-2017 2:50 PM
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That is a simple extension socket. If the other one is the same then there must be another socket or Network Terminating Equipment somewhere. Near where the Openreach network cable enters your premises.
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