Intermittent broadband connnection
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Intermittent broadband connnection
01-02-2019 4:29 PM
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Our internet keeps cutting out, it can take 5 minutes or so for it to come back it is highly aggravating and is probably caused by the tree branch lying across the line down the lane which BT seen ignore. I have done the standard checks, but have not taken the wall plaque off because our box has a separate socket for phone and internet anyway, so thhere is no thingy me bob. I can not face hours on the phone waiting in order to report it and as we all know chat is extinct! There must be a way of getting this reported which doesnt involve me wasting an hourof my life???
Re: Intermittent broadband connnection
01-02-2019 6:43 PM
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Hi there @Sulamaye666, I'm really sorry that you are experiencing issues, I can certainly see your connection has been dropping.
I have tested the line but this hasn't located the cause of this however, so if you've ran through our troubleshooting checks, I'd advise raising the fault here. If you let us know once this is done, we'll pick it up for you.
In the meantime I would recommend getting the router to the test socket, you'll be able to do this with a microfilter... we will have sent one of these out with the router if you still have it.
Re: Intermittent broadband connnection
01-02-2019 10:54 PM
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Thanks LaurenB, i have raised the fault.
Re: Intermittent broadband connnection
02-02-2019 3:16 PM
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Re: Intermittent broadband connnection
05-02-2019 10:20 AM
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I accidentally clicked the wrong button on my ticket and it has closed my ticket!! I can’t believe it just does this without double checking!!!! Can you please reopen my ticket?? I was trying to post more info about why i have suddenly been told interleaving is being applied, how long this will take to kick in and how i will know when it has. Okus does this mean i am not being sent a new router to try and that i will have to start all over again ti try and get a BT engineer???
Re: Intermittent broadband connnection
05-02-2019 2:47 PM
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Hi @Sulamaye666,
I'm sorry that the ticket was accidentally closed. I've opened a new ticket on your account now and I've had a look into your queries. You can view my response on the ticket here.
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