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Intermitent connection drops

ourfella
Newbie
Posts: 1
Registered: ‎22-07-2019

Intermitent connection drops

Over the past week or so I have been getting packet loss and drops every hour or so. Seems to last between 30-60 seconds each time. Happening on both wireless and ethernet connections. Could a member of staff run a check on my line? 

 

 

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,152
Thanks: 183
Fixes: 54
Registered: ‎09-10-2018

Re: Intermitent connection drops

Thanks for your post @ourfella and welcome to our Community.

 

We've had a check of the connection and are showing no drops for at least the last 13 days, as illustrated below:

 

image15638020965153

 

Due to this, and us not detecting any sort of fault on testing, we're going to need to run through some troubleshooting so that we can start ruling things out.

 

I'd recommend starting with basic checks here.

And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here.


If the problem still persists from here we will go down the route of raising a fault with our suppliers for further investigation.

 

Please let us know how you get on.

 

**EDIT: amended grammatical errors and ensured text correct**

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team