Over the past week or so I have been getting packet loss and drops every hour or so. Seems to last between 30-60 seconds each time. Happening on both wireless and ethernet connections. Could a member of staff run a check on my line?
And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here.
If the problem still persists from here we will go down the route of raising a fault with our suppliers for further investigation.
Please let us know how you get on.
**EDIT: amended grammatical errors and ensured text correct**