Interleave Off?

[#1]

I'd like to turn interleave off on my line but i cant find the option anywhere in my control panel, from what i understood in the plusnet documentation all new customers should have interleave on by default but i dont see any mention of it in my CP.

[#2]

It should be here https://portal.plus.net/my.html?action=myconnection If it isn't raise a ticket
Edit - this is the link to the interleaving control https://portal.plus.net/my/account_maintenance/interleaving_control.html

[#3]

Theres no control for interleaving there on my CP, just 2 rows of options like the screen without the last one on the bottom.
Does this mean its turned off or do i need to use a ticket to turn it off?

[#4]

It  will be turned on by default so you will need to raise a ticket to turn it off

[#5]

not in mine either Jim

[#6]

To stop you all feeling deprived then 

[#7]

I dont even have the idle timeout button that pierre has, it seems they reserve the best buttons for their favorite customers!
I've raised a support ticket so il see what difference interleaving makes on monday, hopefully my speed profile will be working then aswel.

[#8]

If you don't have the option in the Member Centre you can raise the appropriate ticket here.
You can also navigate to this ticket by going to Help and Support > Help Assistant > My Broadband Connection > DSL Interleaving
HTH
Edit:  The "Idle Timeout" is for some legacy products  - there are no timeouts on BBYW products!

[#9]

Thanks for all the replies, plusnet must be doing something right to have people like you tending their forums

[#10]

Well they were happy enough to turn it off but said that if i wished to turn it back on they would have to incur a £15 charge.
Seems a bit much, i just hope that my line doesnt need it.

[#11]

You'll only incur the charge if you turn it off and on again about three times IIRC (unless things have changed).

[#12]

If you are getting many FECs & CRCs your line may not be stable with Interleaving off.  Most connections aren't, that's why Interleaving is set in auto as a default and if the line needs it because of high error count, it kicks in.
As was explained above, different accounts get different buttons/functionality in the control panel - so some functions may not be available for your account.
PS.  With the recession BT will start charging for anything and everything it can - Interleaving might be one of those things.

[#13]

There may be a small charge if you request us to alter the interleaving state numerous times but off then back on would be fine. I'll have a word with the people who replied to your ticket.