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Incorrect direct debit

pedroian
Newbie
Posts: 1
Registered: ‎22-10-2017

Incorrect direct debit

Hi,

I am moving broadband to BT Internet from 30th October. 

Plusnet are aware of this as I Have received both post and email regarding this move.

However my latest direct debit has advance charges to the 19th November.

Could you tell me how the overpayment will be repaid to me?

3 REPLIES 3
Browni
Aspiring Hero
Posts: 2,544
Thanks: 962
Fixes: 50
Registered: ‎02-03-2016

Re: Incorrect direct debit

It'll be paid into the bank account the direct debit is taken from.
Ex-Plusnetter now living life in the G,fast lane!
Gel
All Star
Posts: 2,033
Thanks: 235
Fixes: 24
Registered: ‎02-08-2007

Re: Incorrect direct debit

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,225
Thanks: 5,913
Fixes: 985
Registered: ‎21-04-2017

Re: Incorrect direct debit

Hi there.

I'm sorry to hear you're leaving us. When your line has been transferred from Plusnet, we'll pick up your account and we'll work out your final bill/issue any required refunds before we close your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team