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Incorrect direct debit

Posts: 1
Registered: ‎22-10-2017

Incorrect direct debit


I am moving broadband to BT Internet from 30th October. 

Plusnet are aware of this as I Have received both post and email regarding this move.

However my latest direct debit has advance charges to the 19th November.

Could you tell me how the overpayment will be repaid to me?

Aspiring Hero
Posts: 2,313
Thanks: 803
Fixes: 47
Registered: ‎02-03-2016

Re: Incorrect direct debit

It'll be paid into the bank account the direct debit is taken from.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Seasoned Pro
Posts: 1,680
Thanks: 171
Fixes: 14
Registered: ‎02-08-2007

Re: Incorrect direct debit

This should have been posted in the Accounts thread not the Broadband one; pse note for future reference.

Plusnet Help Team
Plusnet Help Team
Posts: 10,750
Thanks: 3,341
Fixes: 541
Registered: ‎21-04-2017

Re: Incorrect direct debit

Hi there.

I'm sorry to hear you're leaving us. When your line has been transferred from Plusnet, we'll pick up your account and we'll work out your final bill/issue any required refunds before we close your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team