Inconsistent speeds and disconnects
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Inconsistent speeds and disconnects
Inconsistent speeds and disconnects
14-12-2012 9:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
About one hour ago I was getting 2.38MBs - not great but useable. A few minutes ago it's down to 0.75MBs (see below) - hence this message.
The router is on 24x7. I am a confident user of IT and have a reasonable user-technical knowledge but not where it comes to Broadband and routers and I'm loathe to get into another series of 'try this', 'test that' routines again but could someone at Plusnet please have a look at the stats for the last week or so and let me know what the disconnections have been like and any reason for such inconsistent speeds? Thanks.
Gary
Re: Inconsistent speeds and disconnects
14-12-2012 9:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Inconsistent speeds and disconnects
14-12-2012 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
1. Best Effort Test: -provides background information.
Download Speed
3.59 Mbps
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.59 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.49 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.49Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Re: Inconsistent speeds and disconnects
14-12-2012 10:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Inconsistent speeds and disconnects
14-12-2012 10:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Clicking on 'upstream noise margin' gave:
noise margin upstream: 6 db
output power downstream: 12 db
attenuation upstream: 24 db
Clicking on 'downstream noise margin' gave:
noise margin downstream: 10 db
output power upstream: 19 db
attenuation downstream: 35 db
I think the only other thing required is sync speed? But as yet I haven't found that, will keeping looking though. Thanks
Re: Inconsistent speeds and disconnects
14-12-2012 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've checked your connection and you should be seeing speeds of 5.8MB/s ish.
Are you connecting wired or wireless?
Re: Inconsistent speeds and disconnects
14-12-2012 10:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Wireless. Most useage is on a desktop PC (with wireless) but I also at times use a laptop, netbook and iPad with the same results / problems.
Gary
Re: Inconsistent speeds and disconnects
14-12-2012 11:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You'll need to login to your router to do this, if you're unsure how to do this please let me know the make and model of your router and I'll help you along.
Also a program called <a href="http://www.metageek.net/products/inssider/">inSSIDer</a> will help you locate which channel is best to use.
Re: Inconsistent speeds and disconnects
14-12-2012 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Inconsistent speeds and disconnects
14-12-2012 2:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The Zyxel router is the only one displayed (I'm not sure if it would pick up neighbours wifi signals but they would tend to be rare / infrequent users if at all in some cases). The channel is set to 6 which is one of those suggested I believe and there are no overlaps, i.e. no other routers shown. The RSSI certainly seems to have an effect on broadband speed. Most of the time it's around -68 to -70 dBm and the BB speed is then around 2MBs sometimes 3MBs.
But I noticed at one point when I was watching a short video on the s/w the video paused and when I checked the the RSSI it was at -80 and the BB speed struggled to get to 1MBs. Conversely the RSSI has occasionally been down to -60 which coincided with BB speeds of 4, sometimes 5MBs.
Watching the RSSI it's been moving between -60 and -70 in the 10 minutes or so since I started typing this and testing BB speeds.
Don't know if this helps?
Re: Inconsistent speeds and disconnects
14-12-2012 3:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you want to test the speed of your broadband connection, make a wired connection to your router. This connection should work at at least 100Mbps so faster than any broadband supplied by Plusnet.
Re: Inconsistent speeds and disconnects
14-12-2012 7:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Anyway, RRSI monitoring done for a number of hours - see samples attached. Varies between -60 and -80 which seems a bit 'peaky' to me but not sure if this is normal? BB speeds similarly variable anywhere from less than 1 MBs, mainly in the 2-3 region with the odd 4-5MBs. Haven't noticed any disconnects but I don't know if Plusnet can check? This is all on the wireless PC which is about 2 metres away from the router (in a hall, with a glass door in between).
During this time I've had a laptop connected directly into the router and have run about 10/12 speedtests on that - all in the 4 to 5MBs region. So I guess that is telling me something about the stability (or lack of) my wireless connection is it not?
Can't do much more this evening but will try to check for any disconnects if I can.
Re: Inconsistent speeds and disconnects
17-12-2012 9:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've posted a log of your recent connectivity;
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13557373832695.png"/>
It looks like any disconnections that are happening are in the evening, is that the same time that you are experiencing the slower speeds? Is there any other devices on in the evening that aren't on in the day?
Re: Inconsistent speeds and disconnects
17-12-2012 12:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There are no devices on here in the evenings that aren't on during the day. For example, central heating is on most daytimes (as needed and certainly last week), TV / Sat again during the day at times. I can't think of anything 'evening specific' within the house.
Regarding slow speeds - these aren't limited to the daytime. They happen at all times. For example, 0803 hours yesterday - 1.9MBs, 0843 this morning - 2.56MBs, in the 10 min since 1157 today I ran a few tests and was getting +5MBs (the RSSI was around -60 to -63). Since 1206 however the RSSI dropped towards -70 and briefly about -73 and I got speeds of 1.52MBs and 1.91MBs. So the lower speeds do seem to coincide with the wireless RSSI going down towards -70 and even near -80 on occasions.
I don't know why those RSSI values occur - it's currently very erratic between -60 and -70. I'm about 2metres away from the router, nothing in the house is operating other than a radio and one ceiling light both of which have been one for an hour or two.
I will try and make a direct connection instead of the wireless in the next couple of days (but I might have to use a phone line extension to get the router near enough).
Re: Inconsistent speeds and disconnects
17-12-2012 3:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This afternoon I've been running my desktop (normal way of working) with a laptop alongside it. Both wireless (again as normal) - the laptop has an internal card. However, the desktop only has a Zyxel USB wireless adapter 'dongle' plugged into one of the USB sockets on the front of the PC and I was begining to think that this may be part of the problem. This adapter came with the router.
Running the inSSIDer s/w on both machines I noted that the RSSI figures on the laptop are a lot lower than the desktop. Laptop - fairly constant at -43dBm (although it's been a bit more irregular in the last 20 minutes or so varying between -40 to -50 at one point. Desktop as reported before - -60 down to -70 and occasionally below that to -80 (and currently all over the place - since about 1510 hours (i.e. approaching the evening).
So I thought that the desktop / USB adapter configuration might not allow for a decent RSSI figure and thereby be causing slow speeds but the speeds on the laptop are fairly inconsistent as well - mainly in the region of 3MBs, the odd 4 or 5, but also a 0.72 and a 1.38MBs. So similarly variable but generally higher than the desktop.
Don't know if any of this means anything?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Inconsistent speeds and disconnects