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Inconsistent Speed (Advice & Help required)
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Inconsistent Speed (Advice & Help required)
01-04-2013 3:47 PM
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Hi I'm just wondering if one of the Tech guys could look into the inconsistent download speeds that I receive.
I have attached some test results that have been taken over a number of days and at different times.
As you can see the speeds vary drastically.
My IP Profile says 77.44 Mpbs.
I'm wired to my router via homeplug, but have tried direct connection to the router with no difference.
Any help would be good.
Thanks
I have attached some test results that have been taken over a number of days and at different times.
As you can see the speeds vary drastically.
My IP Profile says 77.44 Mpbs.
I'm wired to my router via homeplug, but have tried direct connection to the router with no difference.
Any help would be good.
Thanks
Message 1 of 8
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Re: Inconsistent Speed (Advice & Help required)
01-04-2013 3:56 PM
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Couple of things:
Can you run the BT Speed Test (http://speedtest.btwholesale.com/), click on Further Diagnostics, run that then post the results?
Can you also post the estimated line speed/current line speed from here https://portal.plus.net/my.html?action=data_transfer_speed ?
Can you run the BT Speed Test (http://speedtest.btwholesale.com/), click on Further Diagnostics, run that then post the results?
Can you also post the estimated line speed/current line speed from here https://portal.plus.net/my.html?action=data_transfer_speed ?
Message 2 of 8
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Re: Inconsistent Speed (Advice & Help required)
01-04-2013 4:09 PM
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Sorry I thought I'd attached more results.
including the BTW result
See below
Estimated line speed
Telephone number:
01323xxxxxxx
Phone exchange:
HAILSHAM
Estimated line speed:
40Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-09 18:56:29
Current line speed:
77.4 Mb
including the BTW result
See below
Estimated line speed
Telephone number:
01323xxxxxxx
Phone exchange:
HAILSHAM
Estimated line speed:
40Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-09 18:56:29
Current line speed:
77.4 Mb
Message 3 of 8
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Re: Inconsistent Speed (Advice & Help required)
01-04-2013 4:11 PM
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Something doesn't quite look right there.
Have you raised a fault with us at http://faults.plus.net?
Have you raised a fault with us at http://faults.plus.net?
Message 4 of 8
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Re: Inconsistent Speed (Advice & Help required)
01-04-2013 4:14 PM
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Hi Chris
No fault raised as yet which was why I was asking for advice.
I'll do it now,
Thanks
No fault raised as yet which was why I was asking for advice.
I'll do it now,
Thanks
Message 5 of 8
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Re: Inconsistent Speed (Advice & Help required)
01-04-2013 4:20 PM
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Just looking at your previous thread (http://community.plus.net/forum/index.php/topic,111344.msg955307.html#msg955307) where you had speed issues.
Are the speedtest.net results below all done over Home Plug?
Are the speedtest.net results below all done over Home Plug?
Message 6 of 8
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Re: Inconsistent Speed (Advice & Help required)
01-04-2013 4:37 PM
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Hi Andy
I know what you're saying about the home plugs, but I've updated them. and tried direct connection to the router, the results are a mixture of both.
It's the inconsistency that's the problem, for some time i was getting between 60 & 70 Mbps, then it just started fluctuating.
Some times it seems fine and then at other times it just goes slow.
I've raised a fault request so I'll see what that shows up.
Cheers
I know what you're saying about the home plugs, but I've updated them. and tried direct connection to the router, the results are a mixture of both.
It's the inconsistency that's the problem, for some time i was getting between 60 & 70 Mbps, then it just started fluctuating.
Some times it seems fine and then at other times it just goes slow.
I've raised a fault request so I'll see what that shows up.
Cheers
Message 7 of 8
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Re: Inconsistent Speed (Advice & Help required)
02-04-2013 12:50 PM
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Message 8 of 8
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- Inconsistent Speed (Advice & Help required)